Register
Recruit Create CV

Member Care Representative Jobs

Care Support Representative Jobs
By Maven Clinic At United States
Collaborate as a team with the Care Advocates at Maven who are responsible for member case management
Relay member insights to management to improve product development, team processes, and workflows
Demonstrable ability to get things done, exceptional attention to detail, and great research skills
Experience in high volume customer service settings
Experience working at a fast-paced start-up
TIME 100 Most Influential Companies (2023)
Member Care Assistant Manager
By iFIT At Logan, UT, United States
Work closely with WorkForce management to find proper scheduling blocks based on the need of the business.
Teach and motivate the leadership team to actively participate in call floor programs as discussed by management.
Review and request agent needs, areas of concern, and certification information.
Have working knowledge of web based computer systems.
Administer corrective actions for any item that is detrimental to providing the customer with the best experience possible.
Help encourage a positive and professional work environment.
Member Education Representative Jobs
By Colorado Public Employees' Retirement Association At , Denver, 80203 $60,000 - $79,000 a year
Effective relationship/case/account management skills and the ability to influence and inspire action
Responsible for meeting Division standards as set forth by management and the team
A combination of related education and experience equivalent to three years; bachelor’s degree preferred
Experience with digital engagement tools and platforms and the ability to utilize a variety of educational technology applications
Reports to: Member Education Manager
Develops and maintains relationships with affiliated PERA employers, and actively seeks to expand educational outreach for members through their employer
Member Debt Representative -Intermediate
By USAA At , San Antonio, 78288, Tx
1 year of combined customer contact, sales, or collections experience in the financial services industry.
Strong verbal and written communication skills.
1 year of inbound call center experience.
For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.
Uses established procedures to carry out and resolve non-complex delinquency work assignments and conducts member research as necessary.
With close supervision, negotiates mutually satisfactory payment arrangements within defined guidelines.
Member Care Representative I - Pet
By Nationwide At United States
Develops strong knowledge of products, processing systems, and related regulatory requirements.
Supports a collaborative, problem solving environment with peers to identify trends and provide alternatives that foster a better member experience.
Utilizes multiple resources simultaneously to educate members on questions related to policy information and coverage.
Learns, understands, and incorporates medical terminology into conversations with members while reviewing medical documentation from veterinary partners.
Resolves a variety of member needs according to established business procedures while working to retain policies.
Promotes and fosters changes with a positive and constructive outlook to assist in the growth of the Pet business.
Member Support Representative Jobs
By Parchment At Scottsdale, AZ, United States
Bachelor’s degree or equivalent work experience in Higher Education or Education Technology
Experience using Microsoft Office products; familiarity with Salesforce and student information systems preferred
Superior communication skills, both written and verbal
Critical thinking and problem-solving skills
Engaging with our Members via email and by phone, to answer questions, solve problems, and build trust.
Work as part of a team to achieve key metrics and grow, together and individually.
Member Care Center Member Care Specialist (Virtual Teller)
By UnitedOne Credit Union At , Manitowoc, Wi
Must have a high school diploma and exceptional member service experience.
Must effectively uncover member needs by and offer products and services that provide value to the member/prospective members.
Must possess strong listening skills and be able to focus, paraphrase, and empathize, with others
Must possess exceptional member service and sales skills with an emphasis on exceeding expectations.
Must possess an enthusiastic, positive attitude and work ethic and genuinely enjoy working with people.
Must be a strong and active member of a service and sales team and believe in collaboration.
Member Care Representative 1 – Pet
By Nationwide At , , Ca
Develops strong knowledge of products, processing systems, and related regulatory requirements.
Other criteria, including leadership skills, competencies and experiences may take precedence.
Supports a collaborative, problem solving environment with peers to identify trends and provide alternatives that foster a better member experience.
May perform other responsibilities as assigned.
Education: High school diploma or equivalent; some undergraduate studies preferred.
Staffing exceptions to the above must be approved by the hiring manager’s leader and HR Business Partner.
Member Service Representative Jobs
By Planet Fitness At Summitview, WA, United States
Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
Greet members, prospective members and guests, providing exceptional customer service.
Handle all front desk related activities including:
Answer phones in a friendly manner and assist callers with a variety of questions.
Check members into the system.
Member Service Representative Jobs
By DORT FINANCIAL CU At , Flint, 48506, Mi $22 - $26 an hour
Educating members on how to better manage their money
Pointing out to members what they are currently paying on loans
Effectively use tools such as members’ loan applications and credit reports
Come join our team. Apply today!
Member Service Representative Jobs
By Broadpath At , Remote
1+ year Work at Home experience preferred
Review, update and becomes familiar with the new and revised benefit information, billing information, claims information
Manage your time according to your appointed scheduled time (Breaks, Lunch, Training…..)
1-3 Years Customer Service Experience
1+ Year experience working with FACETS
Proficient in basic computer navigation such as use of multiple applications, ability to toggle between applications/tools, utilization of remote desktops
Florida Blue - Member Care Specialist, Remote
By Florida Blue At , Remote $18 - $26 an hour
2 years of customer service experience or equivalent combination of education and experience
Life Insurance, Disability Benefits, Pet Insurance, Work-Life Balance Programs and more
Using sound problem solving and decision-making skills resolving simple to complex issues
Demonstrated empathy and compassion, with outstanding listening and communication skills
Previous experience working with a health insurance company
Benefits that start on the first of the following month after your start date! The benefits include:
Member Representative - Colorado
By AAA-The Auto Club Group At Westminster, CO, United States
Medical, dental, and vision benefits
Strong communication and relationship building skills
401(k) plan with company matching and Retirement Saving Plan – WE help you save for your future!!!
Paid Time Off and Holiday Pay
Dedicated support staff to assist with customer service
Promoting and selling various membership and products
Member Service Representative Jobs
By Conway County Farm Bureau At Morrilton, AR, United States
Assisting callers by taking claims, providing general information, and offering excellent customer service to policyholders and agents along with other callers.
Other duties and responsibilities as assigned.
Working knowledge of Microsoft Office programs (Outlook, Teams, Word) preferred.
Prior experience in a customer-facing role preferred.
Starting salary $24,000, commensurate with experience
Interacting professionally and courteously with customers in phone and face-to-face situations.
Sr. Manager, Member Care
By Included Health At , Remote
Work closely with your supervisors and manager to help lead our care teams
Manage workflows/processes, competencies, staffing models, and metrics for each of your teams
Partner with training and Customer Success Managers to provide feedback and/or guidance on training needs
Healthcare experience strongly preferred and a minimum of 5 years professional experience
Prior experience managing operations, budgeting, and forecasting
Experience creating new processes and modifying existing processes to meet business needs
Manager, Member Care Services
By Included Health At United States
Manage workflows/processes, competencies, staffing models, and metrics for each of your teams
Partner with training and Customer Success Managers to provide feedback and/or guidance on training needs
Healthcare experience and a minimum of 5 years professional experience
Bachelor's degree or experience in lieu of degree
Prior experience managing operations, budgeting, and forecasting
Experience creating new processes and modifying existing processes to meet business needs
Member Care Coordinator -743
By HCSC At , Downers Grove, 60515, Il
Experience coordinating member medical related needs, providing assistance to members, and analyzing member needs
We encourage people of all backgrounds and experiences to apply.
PC proficiency including Microsoft Office applications
Come join us and be part of a purpose driven company who is invested in your future!
This is a Union Role
Member Service Representative Jobs
By Greater Nevada Credit Union At , Ely, 89301, Nv $35,500 - $49,000 a year
Apply appropriate procedures and reporting requirements of the Bank Secrecy Act
Compensation is dependent on experience
Competitive compensation and Greater Benefits are part of our deal
Previous experience selling or referring products or services
Active listening and problem-solving skills
Possess effective written and verbal communication skills
Member Service Representative Jobs
By DORT FINANCIAL CU At , Flint, 48504, Mi $22 - $26 an hour
Educating members on how to better manage their money
At least one year or more of credit union or financial experience
Pointing out to members what they are currently paying on loans
Effectively use tools such as members’ loan applications and credit reports
Come join our team. Apply today!
Member Service Representative Jobs
By All In Credit Union At , Evergreen, 36401, Al $16.11 - $24.13 an hour
Prepares applications for credit to be reviewed by the Loan Officer and follows up with Loan Officer to determine status.
Ensure that all month end reporting has been completed.
Assists members and potential members with opening and closing Credit Union accounts, products and services.
Assures that appropriate records are maintained and required reports are prepared.
Acts as liaison between members and various organizations and departments.
Accurately posts, images, and records listed transactions while properly routing, and maintaining required member records.

Are you looking for a job that will allow you to make a difference in people's lives? Join our team as a Member Care Representative and help us provide exceptional customer service to our members!

Member Care Representative Job Skills:

• Excellent customer service and communication skills
• Ability to multi-task and prioritize tasks
• Proficiency in Microsoft Office Suite
• Ability to work independently and as part of a team
• Ability to handle difficult customer service situations
• Knowledge of customer service principles and practices
• Knowledge of relevant computer applications
• Ability to work in a fast-paced environment

What is Member Care Representative Job Qualifications?

• High school diploma or equivalent
• Previous customer service experience
• Knowledge of customer service principles and practices
• Knowledge of relevant computer applications
• Ability to work in a fast-paced environment

What is Member Care Representative Job Knowledge?

• Knowledge of customer service principles and practices
• Knowledge of relevant computer applications
• Knowledge of customer service software
• Knowledge of customer service processes and procedures

What is Member Care Representative Job Experience?

• Previous customer service experience
• Previous experience working in a call center or customer service environment
• Previous experience working with customer service software

What is Member Care Representative Job Responsibilities?

• Respond to customer inquiries via phone, email, or chat
• Troubleshoot customer issues and provide solutions
• Provide accurate and timely information to customers
• Document customer interactions in customer