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Member Care Agent Jobs in Maryland

Receptionist - State Farm Agent Team Member
By State Farm Agent At Bel Air, MD, United States
Excellent communication skills - written, verbal and listening
Establish customer relationships and follow up with customers, as needed.
Use a customer-focused, needs-based review process to educate customers about insurance options.
Develop leads, schedule appointments, identify customer needs, and market appropriate products and services.
Paid time off (vacation and personal/sick days)
Growth potential/Opportunity for advancement within my agency
Staff Assistant - State Farm Agent Team Member
By State Farm Agent At Easton, MD, United States
Experience in a variety of computer applications, particularly Windows
Establish customer relationships and follow up with customers, as needed.
Maintain a strong work ethic with a total commitment to success each and every day.
Growth potential/Opportunity for advancement within my agency
Ability to work in a team environment
We Are Located In Easton, MD And Help Customers With Their Insurance And Financial Services Needs, Including
Receptionist - State Farm Agent Team Member
By David Munson Insurance & Financial Services Inc. At Bethesda, MD, United States
Excellent communication skills - written, verbal and listening
Establish customer relationships and follow up with customers, as needed.
Use a customer-focused, needs-based review process to educate customers about insurance options.
Develop leads, schedule appointments, identify customer needs, and market appropriate products and services.
Paid time off (vacation and personal/sick days)
Growth potential/Opportunity for advancement within my agency

Are you looking for a job that offers a great work-life balance and the chance to help people? Become a Member Care Agent at our company and you'll get to do just that! You'll be the first point of contact for our customers, providing them with the best customer service experience possible. Plus, you'll get to work in a friendly and supportive environment with great benefits. Join us today and make a difference!

A Member Care Agent is a customer service representative who provides support to customers of a particular organization. They are responsible for responding to customer inquiries, resolving customer complaints, and providing assistance with product and service information.

What is Member Care Agent Skills Required?

• Excellent communication skills
• Strong problem-solving and analytical skills
• Ability to work independently and as part of a team
• Ability to multi-task and prioritize tasks
• Proficiency in computer software and applications
• Knowledge of customer service principles and practices

What is Member Care Agent Qualifications?

• High school diploma or equivalent
• Previous customer service experience
• Knowledge of customer service principles and practices

What is Member Care Agent Knowledge?

• Knowledge of customer service principles and practices
• Knowledge of customer service software, databases, and tools
• Knowledge of relevant products and services

What is Member Care Agent Experience?

• Previous customer service experience
• Experience in a call center environment

What is Member Care Agent Responsibilities?

• Respond to customer inquiries in a timely and professional manner
• Resolve customer complaints and provide assistance with product and service information
• Provide accurate and up-to-date information on products and services
• Maintain customer records and update customer information in the database
• Follow up with customers to ensure their satisfaction with the resolution