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Medicare Customer Service Representative Jobs in New York

Head Of Customer Operations, Medicare Advantage
By Stealth Ventures at Redesign Health At , New York $170,000 - $200,000 a year
You have expertise in the Medicare Advantage plan product design space, including management of Supplemental/SDOH benefits.
You have 10+ years of experience and progressive leadership responsibilities in Medicare Advantage product, strategy, and implementation roles.
You have 2+ years of early-stage startup experience.
You have experience leading an implementation team and new client onboarding and development of client KPIs/performance scorecard.
You have experience with go-to-market efforts and a proven record of developing new Medicare Advantage client partnerships.
You have strong analytical and problem-solving skills.
Medicare Customer Service Representative
By Moda Health At , Portland, Or $18.00 - $19.79 an hour
Required Skills, Experience & Education:
Apply mathematical skills to determine correct benefit information.
Practical knowledge of medical and/or pharmacy terminology desired.
Knowledge of the diagnosis and procedure coding desired.
Claim processing experience or prior customer service experience or other related experience such as medical/dental office or pharmacy experience.
Excellent oral and written communication skills. Ability to interact professionally, patiently, and courteously with customers over the phone and in person.

Are you looking for an exciting opportunity to use your customer service skills in a rewarding role? We are looking for a Medicare Customer Service Representative to join our team! You will be responsible for providing excellent customer service to our Medicare members, answering their questions, and resolving any issues they may have. If you are passionate about helping others and have a strong customer service background, this could be the perfect job for you!

What is Medicare Customer Service Representative Job Skills Required?

• Excellent customer service skills
• Knowledge of Medicare regulations and policies
• Ability to communicate effectively with customers
• Ability to handle difficult customer situations
• Ability to multi-task and prioritize
• Computer literacy
• Knowledge of medical terminology

What is Medicare Customer Service Representative Job Qualifications?

• High school diploma or equivalent
• Previous customer service experience
• Ability to pass a background check
• Ability to pass a drug test

What is Medicare Customer Service Representative Job Knowledge?

• Knowledge of Medicare regulations and policies
• Knowledge of medical terminology
• Knowledge of customer service principles and practices
• Knowledge of computer systems and software

What is Medicare Customer Service Representative Job Experience?

• Previous customer service experience
• Previous experience in a healthcare setting

What is Medicare Customer Service Representative Job Responsibilities?

• Respond to customer inquiries via phone, email, or in person
• Provide accurate information about Medicare policies and regulations
• Assist customers with enrollment and claims processing
• Process payments and refunds
• Resolve customer complaints in a timely manner
• Maintain customer records and update information as needed
• Follow up with customers to ensure satisfaction