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Medicare Customer Service Representative Jobs in Michigan

Customer Service Representative Jobs
By Michigan Humane At , Detroit, 48211, Mi
Possess good communication skills, diplomacy and tact at all times.
Humanely treat and care for all animals entrusted to Michigan Humane
Greet customers on the phone and in person in a friendly and professional manner.
Provide excellent customer service by assisting customers, answering questions and explaining MH procedures and protocols.
Assist potential adopters through the adoption process by completing forms and accurately enter adoption information into the database.
Process intakes (i.e. surrenders, strays and owner-requested euthanasia) while explaining the process to the customer, assisting with paperwork and entering data.

Are you looking for an exciting opportunity to use your customer service skills in a rewarding role? We are looking for a Medicare Customer Service Representative to join our team! You will be responsible for providing excellent customer service to our Medicare members, answering their questions, and resolving any issues they may have. If you are passionate about helping others and have a strong customer service background, this could be the perfect job for you!

What is Medicare Customer Service Representative Job Skills Required?

• Excellent customer service skills
• Knowledge of Medicare regulations and policies
• Ability to communicate effectively with customers
• Ability to handle difficult customer situations
• Ability to multi-task and prioritize
• Computer literacy
• Knowledge of medical terminology

What is Medicare Customer Service Representative Job Qualifications?

• High school diploma or equivalent
• Previous customer service experience
• Ability to pass a background check
• Ability to pass a drug test

What is Medicare Customer Service Representative Job Knowledge?

• Knowledge of Medicare regulations and policies
• Knowledge of medical terminology
• Knowledge of customer service principles and practices
• Knowledge of computer systems and software

What is Medicare Customer Service Representative Job Experience?

• Previous customer service experience
• Previous experience in a healthcare setting

What is Medicare Customer Service Representative Job Responsibilities?

• Respond to customer inquiries via phone, email, or in person
• Provide accurate information about Medicare policies and regulations
• Assist customers with enrollment and claims processing
• Process payments and refunds
• Resolve customer complaints in a timely manner
• Maintain customer records and update information as needed
• Follow up with customers to ensure satisfaction