Medicaid Customer Service Representatives Jobs in Utah , Employment

Are you looking for an opportunity to make a difference in people's lives? We are looking for passionate and dedicated Medicaid Customer Service Representatives to join our team! Our team is committed to providing excellent customer service and helping our members get the care they need. If you are a people-person with a commitment to excellence, we want to hear from you!

Overview Medicaid Customer Service Representatives are responsible for providing customer service to Medicaid recipients. They are responsible for answering questions, resolving issues, and providing information about Medicaid services. Detailed Job Description Medicaid Customer Service Representatives are responsible for providing customer service to Medicaid recipients. They answer questions, resolve issues, and provide information about Medicaid services. They must be knowledgeable about the Medicaid program and be able to explain it to customers. They must be able to handle customer complaints and provide solutions. They must be able to work with other departments to ensure customer satisfaction. Job Skills Required

• Excellent customer service skills

• Knowledge of Medicaid program

• Ability to explain complex information

• Ability to handle customer complaints

• Ability to work with other departments

• Excellent communication skills

• Computer skills

Job Qualifications

• High school diploma or equivalent

• Previous customer service experience

• Knowledge of Medicaid program

• Ability to work in a fast-paced environment

Job Knowledge

• Knowledge of Medicaid program

• Knowledge of customer service principles

• Knowledge of customer service software

• Knowledge of computer systems

Job Experience

• Previous customer service experience

• Previous experience working with Medicaid program

Job Responsibilities

• Answer customer questions about Medicaid services

• Resolve customer issues related to Medicaid services

• Provide information about Medicaid services

• Handle customer complaints

• Work with other departments to ensure customer satisfaction

• Maintain customer records

• Update customer information in the system