Customer Support Representatives Jobs

• \$14.00 per hour! + earn \$2.00 - \$3.00 more per hour with our hourly incentive, + sales bonus + our internal Clearview points for in house purchasing!\ *
• We also offer bonus as well as AM and PM shifts!

JOIN ONE OF THE LEADING COMPANIES IN THE CALL CENTER INDUSTRY!

Come grow and challenge yourself with us and discover your full potential.

Job Summary

Focus Services is seeking motivated, dependable individuals to join our team. Our employees enjoy working in an exciting environment that offers excellent advancement opportunities, competitive salary, and a comprehensive benefits package.

Your mission ... should you choose to accept it ... is to field calls, answer questions, explain product information, and provide customers clarity on their accounts

Duties & Responsibilities

• Retain customers wanting to cancel
• Field inbound calls in a professional manner
• Sell / Up sell products on customer's account
• Respond to and resolve customer questions
• Research possible solutions to customer issues
• Deescalate angry customers

Qualifications

• The ability to type 25 wpm
• Proficient PC and keyboarding skills with ability to multi-task
• Good numerical and analytical skills
• Skill to communicate effectively with customers
• Willingness to work in a fast pace work environment
• Ability to be proactive
• Ability to handle a high stress environment
• Must pass a Background and Drug test

Insurance Benefits & Time Off

• Health Insurance
• Vision Insurance
• Paid Time Off
• Paid Holidays
• Dental Insurance
• Reduced or Flexible Hours
• Life Insurance
• Family Medical Leave

Financial Benefits

• Performance Bonus
• Scholarship Opportunities
• Excellent base wage
• Daily / Weekly / Monthly Contests and Prizes

PERKS & DISCOUNTS

• Company Social Events
• On the Job & Continuation Training
• Referral Programs
• Volunteer Assistance Program
• Casual dress code
• Employee Discounts
• Charity events
• Tiered promotional opportunities based on performance
• Individual and Team recognition
• Professional Development/Advancement Opportunities
• Employee Assistance Program
• Tons of food and snacks

WHY WORK FOR FOCUS?

Because we believe that where you work matters and will provide you with an enjoyable, challenging, and rewarding experience in every way. As Focus employees we believe that giving back matters and we are dedicated to providing assistance to our employees, their families, and the organizations and communities in which they live. Focus Services is dedicated to instilling in its employees a lifetime commitment to educate and inspire people everywhere.

OUR ENVIRONMENT

Focus Services is an open call center layout. We utilize the latest technology and have a diverse and rewarding atmosphere. Focus employees receive daily recognition and are rewarded with sales bonuses, raffle prizes, cookouts, company parties, and other social/family events.

Check us out at www.focusservices.com to learn more about our company history, culture, and values!

THIS MESSAGE WILL SELF-DESTRUCT IN 5 SECONDS ... SO APPLY ASAP!