Marketing Operations Support Analyst Jobs

Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.

Maintains CRM dashboards. Troubleshoots as needed and escalates issues to Manager.

Queries databases for counts and lists of records based on specified criteria. Escalates issues to Manager.

Assists with performing comprehensive analysis of CRM campaign and market research data. Makes recommendations based upon analysis findings.

Utilizes business intelligence reporting tool and SQL to construct marketing performance analytics as required.

Performs data mining for campaigns and audits according to established guidelines.

Collaborate closely with cross-functional teams, including Marketing, Engineering, Product Management, and UX, to address support-related issues and provide feedback

Conduct training sessions, ensuring users are equipped with the necessary skills to effectively use Contentful and leverage its features and capabilities

Strong experience and expertise in Contentful or comparable headless CMS, including an understanding of its features, capabilities, and best practices

Respond promptly and professionally to inquiries, providing technical support and troubleshooting assistance. Zendesk experience is a plus

Excellent problem-solving skills and the ability to diagnose and resolve technical issues effectively

Strong communication skills, both written and verbal, with the ability to explain technical concepts to non-technical individuals

2+ years’ experience in marketing analytics and inventory planning.

Excellent verbal and written communication skills.

Experience handling multiple projects simultaneously.

Tuition Assistance Program that covers professional continuing education.

Analyze and review product data and trends to achieve a customer-centric product assortment that builds profitable, repeat sales.

Work collaboratively across departments to assist in determining new products, pricing and other objectives.

Provide analytical, operational and decision making support to the Sales, Account Management, Marketing and Revenue Operations leadership teams

Bachelor’s degree in Finance, Business Administration, Marketing or related field, or 2-4 years of related experience in a qualifying position-related field

Competencies (Skills & Knowledge You’ll Bring)

Have 3+ years of hands-on experience across meaningful fields e.g. Operations/Business Analysts, Business Data Analysts, Marketing Analysts or other analytical backgrounds

Advanced experience with Excel, BI and data visualization tools (Looker, Tableau, etc.)

HubSpot Marketing Hub experience a plus

Some of the industry-leading benefits we offer include:

Manage digital media buying order fulfillment within a team structure

Data Entry and other ad-hoc reporting tasks

Bachelor's degree in Business, Marketing, another quantitative field, or equivalent work experience in an advertising operations role

Flexible PTO and remote work options

Learning the fundamentals of programmatic digital media buying operations and supporting technology

One to three years of experience with Airtable or other work management system

Support the marketing operations team with monthly licenses audits and ad-hoc user management reporting requests

Respond to functionality and “how to” questions and any issue reports

Escalate trouble tickets to the senior analyst ensuring requests have been sufficiently triaged and next tier has sufficient information

Build bases, automations and interfaces

Develop content for software and training support channels