Manager Product Support 1 Jobs in Virginia , Employment

Are you an experienced manager looking for a new challenge? Join our team as Manager Product Support and help us provide world-class customer service to our customers!

Overview The Manager Product Support 1 is responsible for providing technical support to customers and internal teams. This includes troubleshooting and resolving customer inquiries, providing product information, and ensuring customer satisfaction. Detailed Job Description The Manager Product Support 1 is responsible for providing technical support to customers and internal teams. This includes troubleshooting and resolving customer inquiries, providing product information, and ensuring customer satisfaction. The Manager Product Support 1 will also be responsible for developing and implementing customer service policies and procedures, as well as training and managing customer service staff. Job Skills Required

• Excellent customer service skills

• Strong problem-solving and analytical skills

• Ability to work independently and as part of a team

• Ability to multi-task and prioritize tasks

• Excellent communication and interpersonal skills

• Knowledge of customer service software and databases

• Knowledge of product features and benefits

Job Qualifications

• Bachelor’s degree in business, marketing, or related field

• 5+ years of customer service experience

• 3+ years of management experience

• Experience with customer service software and databases

Job Knowledge

• Knowledge of customer service principles and practices

• Knowledge of product features and benefits

• Knowledge of customer service software and databases

Job Experience

• 5+ years of customer service experience

• 3+ years of management experience

• Experience with customer service software and databases

Job Responsibilities

• Troubleshoot and resolve customer inquiries

• Provide product information and ensure customer satisfaction

• Develop and implement customer service policies and procedures

• Train and manage customer service staff

• Monitor customer service performance and provide feedback

• Analyze customer service data and trends

• Identify and address customer service issues

• Maintain customer service records and reports