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MAC Support Engineer Jobs in New York

Support Engineer Jobs
By Aprio At , New York, Ny $28.50 - $36.00 an hour
Manage own work schedule with minimal supervision using exemplary time-management skills.
Well-developed oral and written communication skills; strong customer service abilities.
Ability to adapt to consistently changing environments, manage time and priorities, and handle high stress situations
Well-developed analytical and problem solving abilities.
IT Service Desk experience in two of the following areas:
Previous experience with Help Desk Ticketing systems
L2 Support Engineer Jobs
By Synechron At New York City Metropolitan Area, United States
Ensure L1 submits a Major Incident Management MIM) ticket for any outages
Provide management with acknowledgment that each release is ready to be approved in change management
Software Release management – TBD
Keep runbooks and knowledge documents updated with latest information
Provides “ops” requirements from a supportability standpoint to user stories (during grooming or sprint planning)
Troubleshoot production defects that can’t be solved by L1 support and provide preliminary root cause analysis, impact, tactical fix when possible

Are you an experienced MAC Support Engineer looking for a new challenge? We are looking for a talented individual to join our team and provide technical support to our customers. You will be responsible for troubleshooting and resolving technical issues, as well as providing customer service and training. If you have a passion for technology and a commitment to customer satisfaction, this could be the perfect job for you!

A MAC Support Engineer is responsible for providing technical support for Apple Macintosh computers and related products. They are responsible for troubleshooting hardware and software issues, installing and configuring software, and providing technical support to customers.

What is MAC Support Engineer Skills Required?

• Knowledge of Apple Macintosh operating systems, hardware, and software
• Ability to troubleshoot hardware and software issues
• Excellent customer service skills
• Ability to work independently and as part of a team
• Excellent problem-solving skills
• Knowledge of networking and network security

What is MAC Support Engineer Qualifications?

• Bachelor’s degree in Computer Science, Information Technology, or related field
• Apple Certified Macintosh Technician (ACMT) certification
• Experience with Apple Macintosh hardware and software

What is MAC Support Engineer Knowledge?

• Knowledge of Apple Macintosh operating systems, hardware, and software
• Knowledge of networking and network security
• Knowledge of troubleshooting hardware and software issues

What is MAC Support Engineer Experience?

• Previous experience in a technical support role
• Previous experience with Apple Macintosh hardware and software

What is MAC Support Engineer Responsibilities?

• Provide technical support to customers
• Troubleshoot hardware and software issues
• Install and configure software
• Provide customer service
• Monitor system performance
• Maintain system security
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