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Live Chat Agent Jobs in Ohio

Live Chat Specialist Jobs
By Weaver Leather At , Mount Hope
We offer a competitive wage and benefit package as well as a terrific, team-oriented work environment.
Maintain detailed working knowledge of specialized Weaver Leather product lines to ensure customer satisfaction.
Work closely with Customer Care Manager regarding any customer service related matters
Previous experience in a call center/live chat position.
The job responsibilities include but are not limited to:
Document all chat information based on standard operating procedures.
Customer Service / Live Chat
By Nassau Candy At , Hicksville, 11801
Minimum 2 years of experience in Customer Service or related fields.
Excellent writing and communication skills
Knowledge of Microsoft Office applications
Prior experience with Live Chat and ERP systems preferred
Experience supporting Sales in a CPG organization is preferred.
Review all leads generated by Drift's WebBot through live chat and prequalify them
Chat And Email Agent
By Amynta Group At , Logan
DESIRED QUALIFICATIONS, EDUCATION, and/or EXPERIENCE
Review, evaluate and report to management for special assignments
Preferred experience and knowledge of Salesforce
Develop an extensive knowledge of ICON Health and Fitness product lines, service plans, and iFit subscriptions
Confirm customer understanding of proposed resolutions, order of operations, and customer education
Have a working knowledge of web based computer systems.

Do you have a passion for helping people? Are you looking for a job that allows you to work from home and make a difference in people's lives? Then become a Live Chat Agent with us! Our team of agents provide support and guidance to customers from all over the world. We offer flexible hours, competitive pay, and the opportunity to work with a great team. Join us today and make a difference!

Overview Live Chat Agents provide customer service and technical support to customers via online chat. They respond to customer inquiries, troubleshoot technical issues, and provide product information. Live Chat Agents must be able to multitask, type quickly, and have excellent communication skills. Detailed Job Description Live Chat Agents are responsible for providing customer service and technical support to customers via online chat. They must be able to respond quickly and accurately to customer inquiries and troubleshoot technical issues. Live Chat Agents must be able to multitask, type quickly, and have excellent communication skills. They must be able to provide product information and answer customer questions in a friendly and professional manner. Job Skills Required
• Excellent communication skills
• Ability to multitask
• Ability to type quickly
• Knowledge of customer service principles and practices
• Knowledge of technical support principles and practices
• Knowledge of product information
• Knowledge of online chat software
• Knowledge of customer service software
Job Qualifications
• High school diploma or equivalent
• Previous customer service experience
• Previous technical support experience
• Previous experience with online chat software
• Previous experience with customer service software
Job Knowledge
• Knowledge of customer service principles and practices
• Knowledge of technical support principles and practices
• Knowledge of product information
• Knowledge of online chat software
• Knowledge of customer service software
Job Experience
• Previous customer service experience
• Previous technical support experience
• Previous experience with online chat software
• Previous experience with customer service software
Job Responsibilities
• Respond to customer inquiries via online chat
• Troubleshoot technical issues
• Provide product information
• Answer customer questions in a friendly and professional manner
• Follow up with customers to ensure their satisfaction
• Document customer interactions in customer service software