Level 1 Support Technician Jobs in New York , Employment

Are you looking for an exciting opportunity to use your technical skills to help customers? We are looking for a Level 1 Support Technician to join our team and provide technical assistance to our customers. You will be responsible for troubleshooting and resolving customer issues, providing technical advice, and ensuring customer satisfaction. If you are passionate about technology and customer service, this could be the perfect job for you!

Overview Level 1 Support Technician is a customer service role responsible for providing technical assistance to customers. This includes troubleshooting hardware and software issues, responding to customer inquiries, and providing basic technical support. The Level 1 Support Technician is the first point of contact for customers and is expected to provide a high level of customer service. Detailed Job Description The Level 1 Support Technician is responsible for providing technical assistance to customers. This includes troubleshooting hardware and software issues, responding to customer inquiries, and providing basic technical support. The Level 1 Support Technician is the first point of contact for customers and is expected to provide a high level of customer service. The Level 1 Support Technician is also responsible for escalating more complex issues to higher level technicians. Job Skills Required

• Excellent customer service skills

• Strong problem-solving and troubleshooting skills

• Knowledge of computer hardware and software

• Ability to communicate technical information to non-technical customers

• Ability to work independently and as part of a team

• Knowledge of basic networking concepts

Job Qualifications

• High school diploma or equivalent

• 1+ years of customer service experience

• 1+ years of technical support experience

• A+ certification or equivalent

Job Knowledge

• Knowledge of computer hardware and software

• Knowledge of basic networking concepts

• Knowledge of customer service principles and practices

• Knowledge of troubleshooting techniques

Job Experience

• 1+ years of customer service experience

• 1+ years of technical support experience

Job Responsibilities

• Respond to customer inquiries via phone, email, or chat

• Troubleshoot hardware and software issues

• Provide basic technical support

• Escalate more complex issues to higher level technicians

• Document customer interactions and issue resolutions

• Maintain customer service records

• Follow up with customers to ensure issue resolution