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Lead Technical Support Analyst Jobs in Iowa

Technical Support Analyst Jobs
By Tommy Bahama At , Auburn $22 - $29 an hour
For more benefit related information please click HERE.
1+ years’ experience working with computer hardware and software in a Microsoft-networked computer environment. Experience working with a Macintosh a plus.
Strong hardware trouble shooting skills.
Manage and prioritize multiple tasks under pressure.
Excellent phone and e-mail etiquette and customer service skills.
For full time employees, Health, Dental, Vision, 401K with generous matching program, generous paid time off.
Technical Support Team Lead
By Kitcheck At , Remote
Manage a group of 3 - 5 Tech Support engineers
Ensure team compliance with all regulatory requirements (including correct handling of sensitive data)
Work with the Technical Support Manager to develop the team through hiring, coaching, and continuous improvement.
5+ years of professional work experience; (client facing and/or experience in the healthcare industry a plus)
4+ years of technical support and/or customer support experience, ideally for external customers
2+ years experience managing direct reports or project teams of 3 or more people

Are you looking for an exciting opportunity to use your technical expertise to help customers? We are looking for a Lead Technical Support Analyst to join our team and provide top-notch customer service. You will be responsible for troubleshooting customer issues, providing technical advice, and helping to ensure customer satisfaction. If you are a motivated problem-solver with excellent communication skills, this could be the perfect job for you!

Overview Lead Technical Support Analysts are responsible for providing technical support to customers and resolving technical issues. They are the first point of contact for customers and are responsible for troubleshooting, diagnosing, and resolving technical problems. They must be able to communicate effectively with customers and provide them with the best possible solutions. Detailed Job Description Lead Technical Support Analysts are responsible for providing technical support to customers and resolving technical issues. They must be able to troubleshoot, diagnose, and resolve technical problems. They must be able to communicate effectively with customers and provide them with the best possible solutions. They must be able to identify and document customer issues and provide solutions in a timely manner. They must be able to work independently and as part of a team. They must be able to work with minimal supervision and be able to prioritize tasks. Job Skills Required
• Excellent customer service skills
• Excellent communication skills
• Ability to troubleshoot and diagnose technical issues
• Ability to work independently and as part of a team
• Ability to prioritize tasks
• Knowledge of computer hardware and software
• Knowledge of networking and operating systems
Job Qualifications
• Bachelor’s degree in Computer Science, Information Technology, or related field
• At least 5 years of experience in technical support
• Experience with customer service
• Knowledge of computer hardware and software
• Knowledge of networking and operating systems
• Ability to troubleshoot and diagnose technical issues
Job Knowledge
• Knowledge of computer hardware and software
• Knowledge of networking and operating systems
• Knowledge of customer service
• Knowledge of troubleshooting and diagnosing technical issues
Job Experience
• At least 5 years of experience in technical support
• Experience with customer service
• Experience with troubleshooting and diagnosing technical issues
Job Responsibilities
• Provide technical support to customers
• Troubleshoot, diagnose, and resolve technical issues
• Identify and document customer issues and provide solutions in a timely manner
• Communicate effectively with customers
• Work independently and as part of a team
• Prioritize tasks
• Maintain customer service standards