Junior Technical Support Analyst Jobs in Oklahoma , Employment

Are you looking for an exciting opportunity to use your technical skills to help others? We are looking for a Junior Technical Support Analyst to join our team and provide technical support to our customers. You will be responsible for troubleshooting and resolving customer issues, as well as providing technical advice and guidance. If you are a motivated self-starter with excellent problem-solving skills, this could be the perfect job for you!

Overview A Junior Technical Support Analyst is a technical professional who provides technical support to customers and clients. They are responsible for troubleshooting and resolving technical issues, providing technical advice and guidance, and helping customers and clients understand and use technology. Detailed Job Description A Junior Technical Support Analyst is responsible for providing technical support to customers and clients. This includes troubleshooting and resolving technical issues, providing technical advice and guidance, and helping customers and clients understand and use technology. The Junior Technical Support Analyst must have excellent customer service skills and be able to communicate effectively with customers and clients. They must also be able to work independently and as part of a team. Job Skills Required

• Excellent customer service skills

• Excellent communication skills

• Ability to troubleshoot and resolve technical issues

• Ability to provide technical advice and guidance

• Ability to work independently and as part of a team

• Knowledge of computer hardware and software

• Knowledge of networking and security

Job Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or related field

• Experience in customer service or technical support

• Knowledge of computer hardware and software

• Knowledge of networking and security

Job Knowledge

• Knowledge of computer hardware and software

• Knowledge of networking and security

• Knowledge of customer service and technical support

• Knowledge of troubleshooting and resolving technical issues

Job Experience

• Experience in customer service or technical support

• Experience in troubleshooting and resolving technical issues

• Experience in providing technical advice and guidance

Job Responsibilities

• Troubleshoot and resolve technical issues

• Provide technical advice and guidance

• Help customers and clients understand and use technology

• Respond to customer inquiries in a timely manner

• Document customer interactions and technical issues

• Monitor customer accounts and systems for potential issues

• Maintain customer service standards and ensure customer satisfaction