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Junior Technical Support Analyst Jobs in Connecticut

072808-Technical Support Analyst Jobs
By Capgemini At , , Ct
Basic knowledge of computer peripherals, and peripheral troubleshooting skills (receipt printers, cashless payment devices, scanners, etc.)
1– 2 years’ work experience supporting customers remotely in a technical environment
· Applying basic troubleshooting processes, validating the issue, recording critical issues in system, applying Knowledge Base articles
· Use of Remote Tools to take control of customer’s PC/workstation for investigating probable causes of problem
Strong written and oral communication skills, English-speaking skills, bilingual a plus.
Family building benefits like adoption assistance, surrogacy, and cryopreservation
Technical Support Analyst Jobs
By TETRAHED INC At Windsor, CT, United States
C. Other Knowledge, Skills or Abilities Required
● Demonstrate effective leadership and Superior time management abilities.
The requirements listed below are representative of the qualifications necessary to
● Advanced knowledge or skills in one or more of the following is required: Varying
II. Duties and Responsibilities include the following. To perform this job successfully, an
manages ongoing relationships with business stakeholders in IT and

Are you looking for an exciting opportunity to use your technical skills to help others? We are looking for a Junior Technical Support Analyst to join our team and provide technical support to our customers. You will be responsible for troubleshooting and resolving customer issues, as well as providing technical advice and guidance. If you are a motivated self-starter with excellent problem-solving skills, this could be the perfect job for you!

Overview A Junior Technical Support Analyst is a technical professional who provides technical support to customers and clients. They are responsible for troubleshooting and resolving technical issues, providing technical advice and guidance, and helping customers and clients understand and use technology. Detailed Job Description A Junior Technical Support Analyst is responsible for providing technical support to customers and clients. This includes troubleshooting and resolving technical issues, providing technical advice and guidance, and helping customers and clients understand and use technology. The Junior Technical Support Analyst must have excellent customer service skills and be able to communicate effectively with customers and clients. They must also be able to work independently and as part of a team. Job Skills Required
• Excellent customer service skills
• Excellent communication skills
• Ability to troubleshoot and resolve technical issues
• Ability to provide technical advice and guidance
• Ability to work independently and as part of a team
• Knowledge of computer hardware and software
• Knowledge of networking and security
Job Qualifications
• Bachelor’s degree in Computer Science, Information Technology, or related field
• Experience in customer service or technical support
• Knowledge of computer hardware and software
• Knowledge of networking and security
Job Knowledge
• Knowledge of computer hardware and software
• Knowledge of networking and security
• Knowledge of customer service and technical support
• Knowledge of troubleshooting and resolving technical issues
Job Experience
• Experience in customer service or technical support
• Experience in troubleshooting and resolving technical issues
• Experience in providing technical advice and guidance
Job Responsibilities
• Troubleshoot and resolve technical issues
• Provide technical advice and guidance
• Help customers and clients understand and use technology
• Respond to customer inquiries in a timely manner
• Document customer interactions and technical issues
• Monitor customer accounts and systems for potential issues
• Maintain customer service standards and ensure customer satisfaction