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Junior It Support Specialist Jobs in Minnesota

Junior It Support Associate
By Mintel At , Chicago, 60612
Regularly create and update knowledge base articles to ensure the information is accurate and relevant
Experience: Have 0-1 year in a technical help desk environment or relevant experience
Analyze incoming service requests and assess their priority according to department policy
Thoroughly and efficiently query incoming service requests to ensure sufficient information exists
Ensure timely resolution and appropriate documentation on all service requests
Provide clear and frequent communication via the ticketing system to end-users throughout the issue resolution process
It Support Specialist Jobs
By Therapy Brands At Minneapolis, MN, United States
Run reports, analyze common trends and offer solutions to management
Offer technical support on the delivery, configuration, set up, maintenance and troubleshooting of computer systems, hardware and software
3 years’ experience of IT support experience
Strong working knowledge of computer systems, hardware and software
Good problem-solving, analytical and team-working skills
Excellent communication and interpersonal skills
It Support Specialist Jobs
By The Blake School At Hopkins, MN, United States
Technical Support: Processes, techniques, and best practices, including experience in hands-on technical roles in user support, system management, and A/V services.
Desktop and Asset Management: Knowledge of management tools for technical support and accepted accounting practices.
Keep accurate inventory records in the asset management system and JAMF Pro.
Device Management: JAMF Pro, Apple School Manager (DEP and VPP), macOS, iOS, iPadOS, and tvOS.
Print Management Services: HP, Konica Copiers, and PaperCut MF.
Project Management: Best practices for organizing, planning, and communicating via platforms such as Asana.

Are you looking for an exciting opportunity to join a fast-growing IT team? We are looking for a Junior IT Support Specialist to join our team and help us provide excellent technical support to our customers. You will be responsible for troubleshooting and resolving technical issues, providing technical advice, and helping to maintain our IT systems. If you have a passion for technology and a desire to help others, this could be the perfect job for you!

Overview A Junior IT Support Specialist is responsible for providing technical assistance and support related to computer systems, hardware, or software. They respond to queries, run diagnostic programs, isolate problems, and determine and implement solutions. Detailed Job Description A Junior IT Support Specialist is responsible for providing technical assistance and support related to computer systems, hardware, or software. They respond to queries, run diagnostic programs, isolate problems, and determine and implement solutions. They may also install, modify, and repair computer hardware and software. They may also provide technical support over the phone or via email. Job Skills Required
• Knowledge of computer hardware and software
• Ability to troubleshoot computer problems
• Excellent customer service skills
• Ability to work independently
• Knowledge of network systems
• Ability to work in a fast-paced environment
• Excellent communication skills
Job Qualifications
• Bachelor’s degree in computer science or related field
• At least one year of experience in a technical support role
• A+ certification or other technical certifications
• Knowledge of Windows and Mac operating systems
Job Knowledge
• Knowledge of computer hardware and software
• Knowledge of network systems
• Knowledge of Windows and Mac operating systems
Job Experience
• At least one year of experience in a technical support role
Job Responsibilities
• Respond to queries and provide technical assistance and support
• Install, modify, and repair computer hardware and software
• Run diagnostic programs to isolate problems
• Determine and implement solutions to computer-related problems
• Provide technical support over the phone or via email
• Monitor and maintain computer systems and networks
• Troubleshoot system and network problems and diagnose and solve hardware or software faults
• Provide technical advice and guidance to users