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Inbound Customer Service Unlicensed Representative Jobs in New York

Customer Service Representative - First Notice Of Loss (Unlicensed)
By Foundever At Florida, United States
Basic management of Active Directory user credentials as per company policies.
Troubleshooting skills in a technical environment.IT infrastructure and application operations experience.
Provide onsite and/or remote, chat, phone, or video conference support to end users when needed.
Knowledge of Microsoft Update/patching procedures and tools
Troubleshoot & resolve basic Computer/Laptops hardware, Network, Telephony, Software & Applications error messages, and collectively, company owned "End User Devices".
Prepare and Install Computers, Laptops, Monitor and Phone Systems and others with proper software/hardware and configuration specs.

Are you looking for a challenging and rewarding role in customer service? We are looking for an Inbound Customer Service Unlicensed Representative to join our team! You will be responsible for providing excellent customer service and resolving customer inquiries in a timely manner. If you have strong communication and problem-solving skills, we want to hear from you!

Overview Inbound Customer Service Unlicensed Representatives are responsible for providing customer service to customers over the phone. They must be able to answer customer inquiries, troubleshoot customer issues, and provide solutions to customer problems. Detailed Job Description Inbound Customer Service Unlicensed Representatives are responsible for providing customer service to customers over the phone. They must be able to answer customer inquiries, troubleshoot customer issues, and provide solutions to customer problems. They must be able to handle customer complaints in a professional manner and provide appropriate solutions. Inbound Customer Service Unlicensed Representatives must be able to provide accurate and timely information to customers and must be able to handle customer inquiries in a timely manner. Job Skills Required
• Excellent customer service skills
• Excellent communication skills
• Ability to multitask
• Ability to work in a fast-paced environment
• Ability to work independently
• Ability to work in a team environment
• Knowledge of customer service principles and practices
• Knowledge of customer service software
• Knowledge of computer systems and software
• Knowledge of customer service policies and procedures
Job Qualifications
• High school diploma or equivalent
• Previous customer service experience
• Ability to type at least 25 words per minute
• Ability to work flexible hours
• Ability to work in a fast-paced environment
• Ability to work independently
• Ability to work in a team environment
Job Knowledge
• Knowledge of customer service principles and practices
• Knowledge of customer service software
• Knowledge of computer systems and software
• Knowledge of customer service policies and procedures
Job Experience
• Previous customer service experience
Job Responsibilities
• Answer customer inquiries over the phone
• Troubleshoot customer issues
• Provide solutions to customer problems
• Handle customer complaints in a professional manner
• Provide accurate and timely information to customers
• Handle customer inquiries in a timely manner