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Inbound Customer Service Unlicensed Representative Jobs in Indiana

Inbound Contacts Representative 2 Jobs
By Humana At , Indianapolis, 46240, In
Knowledge of customer service principles and practices – formal training or experience
Educating members and providing appropriate solutions and alternatives regarding their Part D plan benefit.
2+ years of customer service experience
Must be passionate about contributing to an organization focused on continuously improving consumer experiences
Fluency in professional environment with computer navigation, email, chats, typing skills, and toggling across multiple databases while engaging with the caller
Must have excellent interpersonal skills and the ability to organize simultaneous tasks; and meet monthly call and performance metrics

Are you looking for a challenging and rewarding role in customer service? We are looking for an Inbound Customer Service Unlicensed Representative to join our team! You will be responsible for providing excellent customer service and resolving customer inquiries in a timely manner. If you have strong communication and problem-solving skills, we want to hear from you!

Overview Inbound Customer Service Unlicensed Representatives are responsible for providing customer service to customers over the phone. They must be able to answer customer inquiries, troubleshoot customer issues, and provide solutions to customer problems. Detailed Job Description Inbound Customer Service Unlicensed Representatives are responsible for providing customer service to customers over the phone. They must be able to answer customer inquiries, troubleshoot customer issues, and provide solutions to customer problems. They must be able to handle customer complaints in a professional manner and provide appropriate solutions. Inbound Customer Service Unlicensed Representatives must be able to provide accurate and timely information to customers and must be able to handle customer inquiries in a timely manner. Job Skills Required
• Excellent customer service skills
• Excellent communication skills
• Ability to multitask
• Ability to work in a fast-paced environment
• Ability to work independently
• Ability to work in a team environment
• Knowledge of customer service principles and practices
• Knowledge of customer service software
• Knowledge of computer systems and software
• Knowledge of customer service policies and procedures
Job Qualifications
• High school diploma or equivalent
• Previous customer service experience
• Ability to type at least 25 words per minute
• Ability to work flexible hours
• Ability to work in a fast-paced environment
• Ability to work independently
• Ability to work in a team environment
Job Knowledge
• Knowledge of customer service principles and practices
• Knowledge of customer service software
• Knowledge of computer systems and software
• Knowledge of customer service policies and procedures
Job Experience
• Previous customer service experience
Job Responsibilities
• Answer customer inquiries over the phone
• Troubleshoot customer issues
• Provide solutions to customer problems
• Handle customer complaints in a professional manner
• Provide accurate and timely information to customers
• Handle customer inquiries in a timely manner