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Inbound Customer Care Specialist Jobs in Wisconsin

Customer Care Specialist Jobs
By Inpro At Muskego, WI, United States

JOB REQUIREMENTS: Description Join a Milwaukee Journal Sentinel hall of fame company, 13 years in a row! Maybe it\'s our focus on employee development, maybe it\'s the generous time off, or just that ...

Customer Care Specialist Jobs
By HelloTeam At Madison, WI, United States
Previous experience working from home. (preferred)
Minimum of 1-year Call-Center experience
Minimum of 1-year Escalated Customer Service experience
Ability to communicate effectively in English is a requirement.
Excellent written & verbal skills.
Moderate to advanced computer skills; navigating multiple online applications.

Are you looking for an exciting opportunity to provide exceptional customer service? We are looking for an Inbound Customer Care Specialist to join our team and help us provide outstanding customer service. You will be responsible for responding to customer inquiries, resolving customer issues, and providing helpful information. If you have excellent communication skills and a passion for helping people, this could be the perfect job for you!

Overview:

Inbound Customer Care Specialists are responsible for providing excellent customer service to customers who contact the company via phone, email, or other methods. They are expected to handle customer inquiries, provide accurate information, and resolve customer issues in a timely manner.

Detailed Job Description:

Inbound Customer Care Specialists are responsible for providing excellent customer service to customers who contact the company via phone, email, or other methods. They are expected to answer customer inquiries, provide accurate information, and resolve customer issues in a timely manner. They must be able to handle customer complaints and provide solutions to customer problems. In addition, they must be able to provide product and service information to customers, as well as upsell and cross-sell products and services.

What is Inbound Customer Care Specialist Job Skills Required?

• Excellent customer service and communication skills
• Ability to handle customer inquiries and complaints
• Knowledge of company products and services
• Ability to provide accurate information
• Ability to upsell and cross-sell products and services
• Ability to work in a fast-paced environment
• Ability to multitask
• Proficiency in computer applications

What is Inbound Customer Care Specialist Job Qualifications?

• High school diploma or equivalent
• Previous customer service experience
• Knowledge of customer service principles and practices
• Knowledge of company products and services
• Ability to work in a fast-paced environment
• Ability to multitask
• Proficiency in computer applications

What is Inbound Customer Care Specialist Job Knowledge?

Inbound Customer Care Specialists must have a thorough knowledge of customer service principles and practices, as well as a comprehensive understanding of company products and services. They must be able to provide accurate information to customers and be able to upsell and cross-sell products and services.

What is Inbound Customer Care Specialist Job Experience?

Previous customer service experience is preferred for Inbound Customer Care Specialists.

What is Inbound Customer Care Specialist Job Responsibilities?

• Answer customer inquiries via phone, email, or other methods
• Provide accurate information to customers
• Handle customer complaints and provide solutions
• Upsell and cross-sell products and services
• Provide product and service information to customers
• Maintain customer records
• Follow up with customers to ensure satisfaction