Hotel Guest Services Manager Jobs in Florida

Maintain a professional working relationship and promote open lines of communication with managers, employees and other departments.

Have knowledge of and assist in all emergency procedures as required.

Work closely with third party companies to help deliver seamless and enjoyable guest experiences.

At least 2 to 3 years of progressive experience in a hotel or a related field recommended.

Establish and maintain attentive, friendly, courteous and efficient hospitality at the Front Desk, Pool and Front Drive.

Assist with development of employee morale and ensure training of Guest Services personnel.

Other job duties as required by the Resort Manager or General Manager.

College degree preferred, or 5 years in a supervisory or management position.

Responsibilities of the Guest Services Manager include, but are not limited to:

Benefits as discussed during the interview process.

Promptly resolving any guest complaints or issues.

Coordinating activities with other hotel departments in order to facilitate increased levels of communication and guest satisfaction.