Hotel Guest Service Representative Jobs in Minnesota

We’ll support you in and out of the workplace by offering:

Organize, confirm and process guest check-ins/ check-outs and adapt for any changes

Secure payment, verifying and adjusting billing as needed

Provide guests with room and hotel information, directions, amenities and local interests

Run daily reports, reviewing to see what needs to be communicated to the next shift’s staff

Complete cashier and closing reports, counting the bank at the end of each shift securely

Associates are encouraged to offer improvement ideas and acknowledge good performance of others.

Must have general knowledge of basic customer service skills and be fluent in oral and written English.

Associates should take initiative to offer assistance or answer questions throughout the hotel.

Offer services of ticket agencies, limousine service and tour guide organizations to guests.

Must have knowledge of local establishments, businesses and the surrounding community in general.

Meet and greet all guests in all forms of transportation arriving at the hotel.

If applicable, maintain balance and security of house bank and accurately log all transactions. Qualifications Experience & Education:

Welcome arriving guests and complete the hotel's arrival/check-in experience, ensuring special requests are fulfilled and accurate information is received.

Promote hotel brand loyalty programs, encourage guest participation, and offer special rate packages and upgrades when appropriate.

2+ years of customer service experience, preferably in Hospitality or related industry

High School diploma or equivalency education certificate required Communication:

Excellent verbal and written communication skills