Hotel Guest Service Representative Jobs in Illinois

Superior Customer Service Skills, consistent communication skills

Prepare work area and maintain master client file.

Ensure adequate supplies are available at the front desk.

Greet clients and schedule their services, suggesting add on services.

Deliver superior customer service to each client.

Resolve client situations within company standards.

Superior Customer Service Skills, consistent communication skills

Prepare work area and maintain master client file.

Ensure adequate supplies are available at the front desk.

Greet clients and schedule their services, suggesting add on services.

Deliver superior customer service to each client.

Resolve client situations within company standards.

Utilize effective selling skills and in-depth knowledge of spa/salon offerings to promote add-on services, gift certificate sales, and retail sales.

Provides reports to management regarding conflicts or issues that may arise.

Perform general duties as assigned by management in a timely and accurate manner.

Paid time off and benefits contingent on company requirements per role.

Answer incoming calls using the standard greeting in a timely manner and book appointments based on specific service time requirements

Experience with reception desk, hospitality, retail, or customer service in a fast-paced environment.