It Help Desk Support Tech Jobs in Ohio

Previous proven experience in the delivery of IT support services

Networking knowledge will be considered as an advantage

Strong experience of problem solving, troubleshooting and fault-finding software application issues

To be main point of contact for any technical issues

Installation, administration and troubleshooting of desktops, laptops and servers running Windows OS

Installation of professional studio equipment: cameras, lighting and audio

Working knowledge and experience of fundamental operations of relevant software, hardware and other equipment

Has strong knowledge of basic computer skill building: spreadsheets, document formatting, saving/finding documents, MS Office Suite, webmail

Knowledge and experience of customer service practices

Inform management of recurring problems

Working knowledge of Windows operating system environments

Related experience and training in troubleshooting and providing help desk support

Utilizes Problem Management database to register problems and record most effective solutions

Or an equivalent combination of relevant education and/or experience

One (1) year of related experience required

Work Arrangement (final schedule to be determined by the department/hiring manager)

Responsible for monitoring help desk phones, e-mails and other electronic problem reporting mechanisms

Makes sure they are responding appropriately in a precise and timely manner