It Help Desk Support Tech Jobs in New York

Exceptional organizational and time management skills

Respond to IT support tickets, troubleshoot hardware and software problems with Apple and Microsoft products, both on-site and remote within SLAs.

Working knowledge of A/V conferencing systems (Zoom, Crestron)

Customer service oriented, strong communication skills and ability to work in fact paced environment

Excellent analytical and problem solving skills with attention to details

Advanced troubleshooting and multi-tasking skills

Hybrid Work Schedule – Work onsite and from home

accordingly. Additional responsibilities include assisting with IT related

Minimum 1 year of law firm experience

Help Desk Technician / IT Support Specialist (Legal/Law Firm)

Midsize law firm is hiring a Help Desk IT Technical Support Specialist whose primary

responsibility is to respond to incoming requests to the IT Help Desk via

Annual discretionary performance bonus   

4.5% 401(k) company contribution, which increases after 3 years of service and is 100% vested upon start date  

Generous paid time off, including parental leave, sick leave and paid holidays  

Fully vested 401(k) company contribution  

Paid Life and Long-Term Disability insurance  

This role may also be eligible for other elements of discretionary compensation

Alerts management to recurring problems and patterns of problems. Respond to and diagnoses problems through discussion with users.

Follow a set work schedule as assigned by management.

Bachelor's degree with 4 + years or High School diploma with 8-10 years of relevant experience.

Minimum of 2 years of experience working in a help desk environment with ServiceNow tools.

Prior experience with HHS and/or the Office of Inspector General customer, is a plus.

Must have great oral and written communication skills.