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Help Desk Support Representative Jobs in Texas

Help Desk Representative Jobs
By Intelliswift Software At Plano, TX, United States
Provide input and update to the technical knowledgebase as necessary
Strong written and verbal communication skills
Good problem-solving skills and decision-making ability
Basic knowledge of Windows Operating Systems
Act as a single point of contact via the telephone, email or web for resolution of technology-related issues
Document customer requests in call tracking system
Technical Support Help Desk
By Collabera Inc.H At Addison, TX, United States
Verbal and written communication skills, attention to detail, and time management skills
Prior experience providing remote technical support and services.
Master AxiaMed’s product capabilities and serve as a subject matter expert for our clients and partners.
2+ years of technical customer support experience, preferably in a high-tech SaaS industry.
Fanatical commitment to customer success and knowledge of customer service principles and practices.
Solid analytical skills and a demonstrated motivation to solve tough technical problems.
Help Desk And End User Support
By Patriot Enterprises LLC At Hawaii, United States

Role/Office Location Options: United States Army Garrison-Hawaii (Schofield Barracks, Wheeler Army Airfield, and Pohakuloa Training Center) Minimum Requirements: Be able to obtain and maintain a ...

Help Desk Support Specialist
By LanceSoft, Inc. At Richardson, TX, United States
Location: Richardson, TX Fully remote (Never coming onsite)
6 months of hardware experience preferably in a call center environment
**Must be located within 50 miles of Richardson, TX
Job Title Senior IS Technician
Related online diagnostics are used for troubleshooting; incidents are tracked in a case tracking system.
The primary role of this position is to take live trouble-shooting calls daily 100% of the time.
Help Desk Support Specialist
By New Era Technology At Plano, TX, United States
·Recognized industry certification or related experience desired:
·Active Directory, Exchange Management Console, Exchange Command Console, Office 365
·Experience installing, configuring and supporting Windows OS, networked and local printers, and business applications
·Hands on experience with Windows 10, OS upgrade experience a plus
·Hands on experience with Microsoft Office 2016/O365 platforms
·Experience with IT support ticketing systems and ITIL fundamentals – ServiceNow experience preferred
Help Desk Representative- Smart Handheld
By McLane Company At , Temple, 76508, Tx
Working knowledge of Microsoft / PC fundamentals.
A high school diploma or GED equivalent.
Ability to work outside of normal business hours to complete implementations and resolve issues.
Candidates may be subject to a background check and drug screen, in accordance with applicable laws.
Help Desk Support Technician
By GTS Technology Solutions At Austin, TX, United States
In this developmental job, as skill progresses, works on progressively more complicated problems and issues.
6 months experience customer service
Serves as the first point of contact for user problems and inquires.
Ability to work in a fast-passed environment
Ability to think outside the box
Must be able to pass a background check which may include criminal history check.
Help Desk Support Specialist
By YMCA of Central Texas At , Round Rock, 78680, Tx $16 - $18 an hour
Handles a wide variety of technical support requests via multiple channels, including phone, email, and remote desktop
Utilizes excellent customer service skills and exceeds end user expectations
Excellent verbal and written communication skills
Serves as the first point of contact for internal employees seeking technical assistance over the phone or via email
Determines the best solution based on the issue and details provided by the end user
Records events and problems and their resolution in the ticketing tool
Technical Support Help Desk
By Alpha Net At Austin, TX, United States
Log and track inquiries using an incident management database and maintains history records and related problem documentation.
Answer service desk telephones or Call center experience.
Provide technical support to users for moderately complex computer related technical problems.
Communicate technical issues over the phone to a variety of customers
Assists the customer in resolving technical problems by providing guidance regarding software and hardware problems.
Resolve or refer highly complex technical problems as appropriate.
Help Desk Support I
By Nabors Industries At , Houston, 77067, Tx
Typical candidates will possess 2+ years of relevant experience in a technical customer service role
Possesses working knowledge of standard end user hardware and software and is able to address most issues by following established procedures
Strong oral and written communication skills
PHYSICAL REQUIREMENTS / WORKING CONDITIONS
Performs help desk duties in a call center environment with a strong end-user focus
Documents steps taken for resolving routine requests, keeps customer history up to date using appropriate documentation methods
Help Desk Support Specialist
By iSphere At Houston, TX, United States

iSphere is looking for a an ONSITE Helpdesk analyst. Must have 3 years of level 1 experience in help desk. The location is at 610/290 in Houston.

It Help Desk Representative
By Mako Industries, LLC At Houston, TX, United States
Performs other related duties as assigned by management
Strong organizational skills; able to manage priorities and workflow
Maintains working knowledge of products and/or services
Excellent verbal and written communication skills
Assists customers/end users with questions on product installation, usage, and implementation.
Responds to and investigate customer/end-user inquiries, concerns, and issues via phone, fax, mail, and e-mail in a timely and courteous manner
Help Desk Support Specialist
By Eichleay At , Concord, 94520, Ca $20 - $25 an hour
2-year technical degree, OR intensive technical Boot Camp experience (Experience will be considered in lieu of a formal education)
Ability to identify where processes can be improved and communicate those changes to your team/manager to improve efficiency.
1-3 years’ experience in Information Technology (IT).
Good listening and comprehension skills to resolve problems.
Knowledge of Active Directory, VPN connections, and client/server relationships preferred.
Imaging software experience and deployments.
Help Desk Support Specialist (Full-Time)
By University Health At , San Antonio, Tx

Tech Center IT Service Delivery Day Shift POSITION SUMMARY/RESPONSIBILITIES Responds to all trouble calls concerning on-line service, network or end-user related problems. ...

Help Desk Representative- Sourcelink
By McLane Company At , Temple, 76508, Tx
Call Center and Customer Service experience preferred.
Working knowledge of Microsoft / PC fundamentals.
Answering calls from our Food Service Customers
Research and reply to emails in a professional manner
A high school diploma or GED equivalent.
Ability to work outside of normal business hours to complete implementations and resolve issues.

Are you looking for a challenging and rewarding role in Help Desk Support? We are looking for an experienced and motivated Help Desk Support Representative to join our team! You will be responsible for providing technical assistance and support related to computer systems, hardware, or software. If you have excellent problem-solving skills and a passion for helping others, this could be the perfect job for you!

Overview Help Desk Support Representatives provide technical support to customers and employees. They are responsible for troubleshooting hardware and software issues, providing technical advice, and resolving customer inquiries. Detailed Job Description Help Desk Support Representatives are responsible for providing technical support to customers and employees. They must be able to troubleshoot hardware and software issues, provide technical advice, and resolve customer inquiries. They must also be able to provide customer service and maintain customer relationships. Job Skills Required
• Excellent customer service skills
• Knowledge of computer hardware and software
• Ability to troubleshoot hardware and software issues
• Knowledge of network systems and protocols
• Ability to provide technical advice
• Knowledge of customer service principles
• Ability to work independently
• Excellent communication skills
Job Qualifications
• Bachelor’s degree in Computer Science, Information Technology, or related field
• At least two years of experience in customer service or technical support
• Knowledge of computer hardware and software
• Knowledge of network systems and protocols
• Ability to troubleshoot hardware and software issues
• Excellent customer service skills
Job Knowledge
• Knowledge of computer hardware and software
• Knowledge of network systems and protocols
• Knowledge of customer service principles
• Knowledge of troubleshooting techniques
Job Experience
• At least two years of experience in customer service or technical support
• Experience in troubleshooting hardware and software issues
• Experience in providing technical advice
Job Responsibilities
• Troubleshoot hardware and software issues
• Provide technical advice
• Resolve customer inquiries
• Maintain customer relationships
• Provide customer service
• Monitor customer feedback
• Update customer records
• Document customer interactions