Help Desk Support Iii–Remote Jobs in Florida

Utilizes new utilities and tools to provide remote technical support services on desk-side equipment, for customers.

Provides the first line of support and problem resolution for technology products or applications.

Maintains written documentation on each call; escalates complex problems to the next level of support as required by documented procedures.

Monitors telephone calls and e-mails to maintain quality services and track problems, to ensure their timely resolution.

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