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Help Desk Manager Jobs in New York

Help Desk Manager | Brooklyn, Ny
By Motion Recruitment At Brooklyn, NY, United States
3+ years of hands-off management experience
Experience conducting performance reviews and handling hiring/disciplinary responsibilities
5+ years of experience in IT
HIPAA training is a bonus!
It Help Desk Manager
By United States Fund for UNICEF At , New York, Ny $98,000 - $122,400 a year
· Strong leadership and management skills, including the ability to motivate, coach, and develop technical support specialists.
· Knowledge of ITIL or other IT service management frameworks.
Implement IT Service Management (ITSM) and IT Infrastructure Library (ITIL) practices to the Help Desk team.
· Excellent communication and interpersonal skills, including the ability to communicate technical information to non-technical end-users.
· Strong problem-solving skills and the ability to think creatively to develop solutions to complex technical issues.
Act as the primary point of contact for the Leadership Team’s support requests

Are you looking for an exciting opportunity to lead a team of Help Desk professionals? We are looking for a Help Desk Manager who is passionate about providing exceptional customer service and technical support. As the Help Desk Manager, you will be responsible for managing the day-to-day operations of the Help Desk, developing and implementing policies and procedures, and ensuring customer satisfaction. If you have the skills and experience to be successful in this role, we want to hear from you!

What is Help Desk Manager Job Skills Required?

• Excellent customer service and communication skills
• Ability to troubleshoot technical issues
• Knowledge of computer hardware and software
• Knowledge of network systems and protocols
• Ability to work independently and as part of a team
• Ability to prioritize tasks and manage time effectively
• Knowledge of customer service principles and practices
• Ability to work in a fast-paced environment

What is Help Desk Manager Job Qualifications?

• Bachelor’s degree in Computer Science, Information Technology, or related field
• At least two years of experience in a help desk or customer service role
• A+ certification or other relevant certifications
• Knowledge of ITIL best practices

What is Help Desk Manager Job Knowledge?

• Knowledge of computer hardware and software
• Knowledge of network systems and protocols
• Knowledge of customer service principles and practices
• Knowledge of ITIL best practices

What is Help Desk Manager Job Experience?

• At least two years of experience in a help desk or customer service role
• Experience working with customer service software
• Experience in a technical support role

What is Help Desk Manager Job Responsibilities?

• Respond to customer inquiries via phone, email, and chat
• Troubleshoot technical issues and