Happiness Coordinator Jobs

Experience translating business requirements into technical requirements.

8-10+ years of experience in Customer Experience, including a heavy Customer Service component.

Experience utilizing Gladly or other similar customer service platforms.

Experience utilizing SMS as a Customer Service communication channel with demonstrated examples of driving innovative experiences in this medium.

Experience working cross-functionally and ability to effectively communicate with a wide range of stakeholders across functions and levels.

Strong analytical skills and a very structured approach.

Location: Remote, Austin, TX -Preferred

Manage day-to-day aspects of community-oriented programs like influencer programs.

Excellent verbal and written communication skills to craft engaging content and to interact with customers.

Strong problem-solving skills and a customer-first mindset.

Brainstorm with the marketing team to conceptualize and execute engaging campaigns for customer retention.

Ability to foster social media communities.

Top of market pay. Along with a full benefits package including health, dental and 401k.

Experience to prepare you for whatever career lies ahead. Including training and mentorship opportunities from some of world’s top talent.

No babysitter required. You’re the ambitious, “roll up your sleeves” type that’s ready to get the job done.

You’re a modern-day MacGyver. You’ve never met a problem that couldn’t be solved.

You’re ready for anything that comes your way. You’re comfortable with a little chaos and are always up for the challenge.

You get it right, down to the last detail. You believe the difference between mediocrity and excellence is attention to detail.

Displays expert knowledge on the full Joybird catalog and provides style advice and product recommendations to suit a customer’s unique needs.

Assist our leadership team to create programs and initiatives to make our customers’ experiences even better.

You have 1-2 years of call center experience

Shares valuable insights with our product, marketing and technology teams regarding customer needs and feedback.

You clearly walk the customer through the resolution and set expectations for delivery.

Resilient – The ability to quickly move past challenging interactions with customers.