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Guest Relations Jobs in Oklahoma

Guest Relations Manager Jobs
By Stay In OKC At Oklahoma City Metropolitan Area, United States
Strong time management skills, ability to assess and manage priorities, excellent verbal and written communication skills
Have experience with customer services, digital marketing, online advertising, some basic design skill
Personal coaching session with management team
Ability to handle multiple projects at the same time as well as prioritize and manage time efficiently
Approach job duties with a sense of ownership, confidentiality, commitment, honesty, loyalty and integrity
100% remote position so you can be anywhere

Are you passionate about providing exceptional customer service? Do you have a knack for making people feel welcome and appreciated? We are looking for a Guest Relations professional to join our team and help create memorable experiences for our guests. If you are an outgoing, organized, and detail-oriented individual, this could be the perfect job for you!

Overview Guest Relations is a customer service role that involves providing a high level of hospitality and customer service to guests. The role requires excellent communication and interpersonal skills, as well as the ability to think on your feet and problem solve. Detailed Job Description Guest Relations is responsible for providing a high level of hospitality and customer service to guests. This includes greeting guests, responding to inquiries, providing information, and resolving any issues that may arise. The role also involves providing assistance with check-in and check-out, as well as providing general information about the hotel and its services. Job Skills Required
• Excellent customer service and interpersonal skills
• Ability to think on your feet and problem solve
• Ability to handle difficult situations
• Knowledge of hotel services and amenities
• Knowledge of local attractions and activities
• Knowledge of hotel policies and procedures
• Computer literacy
Job Qualifications
• High school diploma or equivalent
• Previous customer service experience
• Knowledge of hospitality industry
Job Knowledge
• Knowledge of hotel services and amenities
• Knowledge of local attractions and activities
• Knowledge of hotel policies and procedures
Job Experience
• Previous customer service experience
• Previous experience in the hospitality industry
Job Responsibilities
• Greeting guests and responding to inquiries
• Providing information about the hotel and its services
• Assisting with check-in and check-out
• Resolving any issues that may arise
• Upselling hotel services and amenities
• Maintaining a high level of customer service at all times