Guest Relations Manager Jobs

• Collaborate closely with the cleaning and maintenance teams to ensure timely updates, repairs, and cleanliness of listings. Manage inventory and procure supplies as necessary.
• Devise and execute a comprehensive strategy for platform automation, optimizing responses to inquiries.
• Analyze guest reviews and experiences to identify areas for improvement. Elevate property ratings to a target of 4.95 and maintain Superhost status.
• Develop templates, FAQs, and exemplary customer interaction practices to enhance customer engagement.
• Be available to address guest inquiries beyond regular hours and manage maintenance emergencies effectively. Serve as a point of contact for resolving issues with difficult guests and coordinate with Airbnb to prevent fines and negative reviews.
• Craft, manage, and update listings, optimizing keywords and descriptions for superior Search Engine Optimization on platforms such as Airbnb, Zillow, VRBO, and other relevant websites.
• Engage with listing partners and integration collaborators to secure support and foster effective partnerships.
• Swiftly handle all text messages and in-app queries, ensuring responses are provided within 15 minutes of receipt.
• Maintain a minimum occupancy rate of 92% across all listings. Enhance profitability by regular price and calendar updates, as well as the implementation of innovative strategies for increased revenue (additional services, optimized pricing).

• You're inspired by great products and want to work with a product you can believe in.
• People-oriented, dedicated to customer service, extremely organized and attentive to detail
• You're about to communicate relatively complex ideas so they are easily understood with clarity and confidence
• You're a self-starter who gets stuff done.
• Have experience with customer services, digital marketing, online advertising, some basic design skill
• Approach job duties with a sense of ownership, confidentiality, commitment, honesty, loyalty and integrity
• Strong time management skills, ability to assess and manage priorities, excellent verbal and written communication skills
• Ability to handle multiple projects at the same time as well as prioritize and manage time efficiently

Why you'll love working here:

• Work/life balance
• 100% remote position so you can be anywhere
• Personal coaching session with management team
• Opportunity to learn about Real Estate Investing

Please send you resume to [email protected]