Guest Care Call Center Associate Jobs

You can work 2 on-hill shifts per week, as well as have an appropriate 'work from home' environment

You have high attention to detail and strong admin skills

Previous experience in guest service or sales positions (phone-based customer service experience preferred)

Excellent listening and communication skills

Good computing skills and the capacity to learn new operating systems

Knowledge of Siriusware Point of Sale (POS) is considered an asset

6 months to 1 year of customer service/sales work experience

Disability Benefits (short term and long term)

Supplemental benefit programs: critical illness, accident hospital indemnity/group legal

Handle wireless local number portability (WLNP), relocations, combined bill support, after hours inquiries and pre-paid service.

Proactively engage T3 support (network and IT) to address & resolve issues.

Remain proficient in all billing, rate plan and feature matters.

Responsible for effectively communicating with all relevant shipboard and shore side departments, as well as external vendors, and providing appropriate follow-up.

Handles situations which may require adaptation of response, extensive research and advanced problem-solving according to customer response.

Responsible for taking ownership of all customer concerns and ensuring full resolution within departmental timelines.

Responsible for keeping up with any new policies and updates for the following markets; USA, UK, AUS & SGP

Demonstrated ability in partnering, collaborating, coaching, and project management skills

Demonstrated strong change management and conflict resolution skills

Manage and oversee third party relationships related to external contracts for the language line, service audits, and GSCC location needs.

Minimum of 3 years of salaried leader of leader experience in Operations

Ability to prioritize multiple projects and responsibilities

Knowledge of Walt Disney Company, WDW Parks, Resorts, and Transportation

Demonstrated ability in partnering, collaborating, coaching, and project management skills

Demonstrated strong change management and conflict resolution skills

Manage and oversee third party relationships related to external contracts for the language line, service audits, and GSCC location needs.

Minimum of 3 years of salaried leader of leader experience in Operations

Ability to prioritize multiple projects and responsibilities

Knowledge of Walt Disney Company, WDW Parks, Resorts, and Transportation