Call Center Customer Care Associate

Answer your calling and take the lead at our company. As a member of our Call Center team, you’ll work at the center of the action and redefine how our customers engage with the latest product offerings, media and entertainment. It’s an opportunity to be the voice of AT&T – a global leader in communications and technology, in a career where we’ll count on you to deliver a best-in-class customer experience.

As a Customer Care Associate, you’ll work on cultivating and retaining ongoing customers. You’ll take an empathetic and consultative approach as you persuade customers to maintain their services with us through complex issue resolution and process improvements. Your success will be dependent on how effective you are at transforming a frustrated exchange into an excellent customer experience. What does this require? Good listening skills and the ability to effectively communicate under pressure. Ultimately, your extensive knowledge of our products and services will determine how well you resolve problems and offer advanced solutions to customers.

You may also be required to:

• Proactively engage T3 support (network and IT) to address & resolve issues.
• Assist customers with products and services such as but not limited to laptop connect services including air cards, USB devices, initial set-up, configuration of AT&T provided software & applications.
• Handle wireless local number portability (WLNP), relocations, combined bill support, after hours inquiries and pre-paid service.
• Troubleshoot and resolve customer impacting issues such as but not limited to: voice & data issues that span multiple networks and interdependent network elements, considering network conditions, connectivity, devices, applications, provisioning and billing.
• Remain proficient in all billing, rate plan and feature matters.

We prefer that you have:

• 6 months to 1 year of customer service/sales work experience
• An ability to deliver regular and reliable attendance
• Familiarity with Windows computers

So, what’s in it for you?

Our Call Center Custome Care Associates earn between $18.68 - $23.38 per hour + additional compensation up to $2,070 monthly if all sales goals and performance expectations are met. With these great opportunities, our top sellers earn $73,486 per year. Individual starting salary within this range may depend on geography, experience, expertise, and education/training. Joining our team comes with amazing perks and benefits:

• Adoption Reimbursement
• Life and Accidental Death Insurance
• Paid Time off and holidays (With some exceptions bargained employees qualify for one week of PTO after 6 months of service and 2 weeks after the first year). At least 6 company designated holidays and additional PTO (based on bargaining group to which you are hired).
• Tuition reimbursement program
• Supplemental benefit programs: critical illness, accident hospital indemnity/group legal
• Disability Benefits (short term and long term)
• Paid Parental Leave
• 401(k) plan
• Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone
• Employee Assistance Programs (EAP)
• Sick leave
• Medical/Dental/Vision coverage