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Global Product Support Engineer V Jobs in Virginia

Product Support Engineer 1 Jobs
By Motion Recruitment At Virginia Beach, VA, United States
Previous knowledge of Azure Devops, Salesforce, or other work management/ticketing systems
Manages hand-ups/escalation paths in support of daily operations.
Manages requests to the urgency defined by our service level agreements.
Creates and updates self-service and Tier 1 support knowledge articles for digital products and applications.
Personal computer skills, familiarity with basic software, MS Office suite, MS Teams, ability to learn and use new software tools
Knowledge of machine telematics, IT and cloud Infrastructure

Are you looking for an exciting opportunity to use your technical expertise to help customers around the world? We are looking for a Global Product Support Engineer V to join our team and provide technical support to our customers. You will be responsible for troubleshooting and resolving customer issues, developing and maintaining customer relationships, and providing product training and support. If you have a passion for technology and a commitment to customer service, this is the job for you!

Overview The Global Product Support Engineer V is a highly skilled and experienced professional responsible for providing technical support and troubleshooting for a variety of products and services. This individual is responsible for ensuring customer satisfaction and providing technical guidance to customers. The Global Product Support Engineer V must have a strong understanding of the product and its features, as well as the ability to troubleshoot and resolve customer issues. Detailed Job Description The Global Product Support Engineer V is responsible for providing technical support and troubleshooting for a variety of products and services. This individual is responsible for ensuring customer satisfaction and providing technical guidance to customers. The Global Product Support Engineer V must have a strong understanding of the product and its features, as well as the ability to troubleshoot and resolve customer issues. The Global Product Support Engineer V is also responsible for providing technical assistance to customers, responding to customer inquiries, and providing technical advice and guidance. Job Skills Required
• Excellent customer service and communication skills
• Ability to troubleshoot and resolve customer issues
• Knowledge of product features and functions
• Ability to provide technical guidance and advice
• Knowledge of customer service principles and practices
• Ability to work independently and as part of a team
• Ability to work in a fast-paced environment
• Ability to work with a variety of software and hardware
Job Qualifications
• Bachelor’s degree in Computer Science, Information Technology, or related field
• 5+ years of experience in a customer service or technical support role
• Knowledge of customer service principles and practices
• Knowledge of product features and functions
• Excellent customer service and communication skills
• Ability to troubleshoot and resolve customer issues
• Ability to provide technical guidance and advice
• Ability to work independently and as part of a team
• Ability to work in a fast-paced environment
• Ability to work with a variety of software and hardware
Job Knowledge
• Knowledge of customer service principles and practices
• Knowledge of product features and functions
• Knowledge of troubleshooting techniques
• Knowledge of software and hardware
• Knowledge of customer service software
Job Experience
• 5+ years of experience in a customer service or technical support role
• Experience troubleshooting and resolving customer issues
• Experience providing technical guidance and advice
• Experience working with a variety of software and hardware
Job Responsibilities
• Provide technical support and troubleshooting for a variety of products