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Global Product Support Engineer V Jobs in Minnesota

Junior Product Support Engineer
By Seer At Rochester, MN, United States
Contributing to continuous improvement of products and processes whilst monitoring product performance and reporting customer feedback to management
Performing remote or in-person assessment of products with suspected faults
Present and demonstrate Seer product solutions to clinical staff during events and remotely
Maintain documentation of support activity, expenses and an accurate product knowledge base
1-3 years of experience in a similar role is essential
Experience with process control in compliance with standards such as ISO13485, MDR and 27001 preferred

Are you looking for an exciting opportunity to use your technical expertise to help customers around the world? We are looking for a Global Product Support Engineer V to join our team and provide technical support to our customers. You will be responsible for troubleshooting and resolving customer issues, developing and maintaining customer relationships, and providing product training and support. If you have a passion for technology and a commitment to customer service, this is the job for you!

Overview The Global Product Support Engineer V is a highly skilled and experienced professional responsible for providing technical support and troubleshooting for a variety of products and services. This individual is responsible for ensuring customer satisfaction and providing technical guidance to customers. The Global Product Support Engineer V must have a strong understanding of the product and its features, as well as the ability to troubleshoot and resolve customer issues. Detailed Job Description The Global Product Support Engineer V is responsible for providing technical support and troubleshooting for a variety of products and services. This individual is responsible for ensuring customer satisfaction and providing technical guidance to customers. The Global Product Support Engineer V must have a strong understanding of the product and its features, as well as the ability to troubleshoot and resolve customer issues. The Global Product Support Engineer V is also responsible for providing technical assistance to customers, responding to customer inquiries, and providing technical advice and guidance. Job Skills Required
• Excellent customer service and communication skills
• Ability to troubleshoot and resolve customer issues
• Knowledge of product features and functions
• Ability to provide technical guidance and advice
• Knowledge of customer service principles and practices
• Ability to work independently and as part of a team
• Ability to work in a fast-paced environment
• Ability to work with a variety of software and hardware
Job Qualifications
• Bachelor’s degree in Computer Science, Information Technology, or related field
• 5+ years of experience in a customer service or technical support role
• Knowledge of customer service principles and practices
• Knowledge of product features and functions
• Excellent customer service and communication skills
• Ability to troubleshoot and resolve customer issues
• Ability to provide technical guidance and advice
• Ability to work independently and as part of a team
• Ability to work in a fast-paced environment
• Ability to work with a variety of software and hardware
Job Knowledge
• Knowledge of customer service principles and practices
• Knowledge of product features and functions
• Knowledge of troubleshooting techniques
• Knowledge of software and hardware
• Knowledge of customer service software
Job Experience
• 5+ years of experience in a customer service or technical support role
• Experience troubleshooting and resolving customer issues
• Experience providing technical guidance and advice
• Experience working with a variety of software and hardware
Job Responsibilities
• Provide technical support and troubleshooting for a variety of products