Game Support Specialist Jobs

4. Maintain and manage game forums, player communities, and email communication to solve player-related issues.

5) Strong communication skills and the ability to adapt quickly.

1) Conversational skills in Chinese a big plus.

2) Experience in customer service in the gaming industry a big plus.

1. Familiarize yourself with the game products operated by our company.

2. Constantly communicate with players in English-speaking regions. Answer players’ questions via online chat and email.

Experience and knowledge about XR(VR/AR/MR) systems.

Excellent physics and mathematics skills. Physics Engine proficiency and experience is a plus.

Create custom AR and VR experiences for enterprise use cases (engineering, oil & gas, training, etc.) in Unity and/or Unreal Engine.

Develop Applications based on the functionality, visualization, and interface requirements established by project leads.

Craft intuitive user interactions for both novice and experienced users.

Experience with 2D/3D/VR/AR application development using game engines (Unity3D and Unreal Engine).

Healthcare Benefits: Medical, vision and dental coverage.

Other Benefits: Meal allowance, transportation allowance, and a holiday gift card.

- Generate new ideas to improve client experience

- Deliver exceptional customer experiences to eliminate, prevent, and workaround product roadblocks

- 2-3 years of experience in gaming industry

- Proven client service experience

Continuously source relevant game information to be leveraged for Help Center and Knowledge Base content for Player self-help

Hire and manage Player Support leads dedicated to and embedded in the Game Studio game teams

Drive data analysis for all aspects of the customer support service to continuously improve the player experience

10+ years of experience in customer support including the video game industry

5+ years managing a team including people managers, supporting multiple distinct products with their own workflows

Deep experience with data driven approach to analyze and optimize customer support for multiple products

Up-to-date knowledge of regulatory and compliance requirements within the crypto and game industry.

Bachelor's degree in finance, business administration, economics, or a related field. Advanced degrees or relevant certifications are a plus.

Stay informed about regulatory changes and compliance requirements within the crypto and game industry to ensure adherence to applicable regulations.

Strong knowledge of the crypto industry, blockchain technology, and the game industry.

Excellent communication and presentation skills, with the ability to effectively articulate complex concepts to both technical and non-technical audiences.

Exceptional negotiation and persuasion abilities to secure favorable investment terms.

Continuously source relevant game information to be leveraged for Help Center and Knowledge Base content for Player self-help

Hire and manage Player Support leads dedicated to and embedded in the Game Studio game teams

Drive data analysis for all aspects of the customer support service to continuously improve the player experience

10+ years of experience in customer support including the video game industry

5+ years managing a team including people managers, supporting multiple distinct products with their own workflows

Deep experience with data driven approach to analyze and optimize customer support for multiple products

Create and maintain master calendar for corporate partnership activations and fan experiences.

A strong understanding and knowledge of the logistics within a basketball game, preferred.

Previous experience working within game operations for another professional or amateur sport, preferred.

Strong interpersonal skills with a proven ability to motivate and engage with diverse audiences with the goal of increasing excitement.

Excellent verbal and written communication skills, including strong public speaking.

Effective problem-solving skills and ability to think creatively for real-time solutions.

Create and maintain master calendar for corporate partnership activations and fan experiences.

A strong understanding and knowledge of the logistics within a basketball game, preferred.

Previous experience working within game operations for another professional or amateur sport, preferred.

Strong interpersonal skills with a proven ability to motivate and engage with diverse audiences with the goal of increasing excitement.

Excellent verbal and written communication skills, including strong public speaking.

Effective problem-solving skills and ability to think creatively for real-time solutions.