Full Time Call Center Representative Jobs in Washington , Employment

Are you looking for a full-time job that offers a great work-life balance? We are looking for a Call Center Representative to join our team! You will be responsible for providing excellent customer service and handling customer inquiries. If you have excellent communication skills and a passion for helping others, this could be the perfect job for you!

Overview A Full Time Call Center Representative is responsible for providing customer service and support to customers over the phone. They are expected to handle customer inquiries, provide accurate information, and resolve customer issues in a timely and professional manner. Detailed Job Description The Full Time Call Center Representative is responsible for providing customer service and support to customers over the phone. They are expected to answer customer inquiries, provide accurate information, and resolve customer issues in a timely and professional manner. The representative must be able to handle customer complaints, provide solutions, and maintain a positive attitude. They must also be able to multitask and handle multiple calls at once. Job Skills Required

• Excellent communication skills, both verbal and written

• Ability to handle customer inquiries and complaints

• Ability to multitask and handle multiple calls at once

• Ability to remain calm and professional in stressful situations

• Knowledge of customer service principles and practices

• Knowledge of relevant computer applications

• Excellent problem-solving skills

• Ability to work independently and as part of a team

Job Qualifications

• High school diploma or equivalent

• Previous experience in customer service or call center environment

• Knowledge of customer service principles and practices

• Knowledge of relevant computer applications

• Excellent communication skills, both verbal and written

Job Knowledge

• Knowledge of customer service principles and practices

• Knowledge of relevant computer applications

• Knowledge of customer service software

• Knowledge of relevant regulations and laws

Job Experience

• Previous experience in customer service or call center environment

• Previous experience in a similar role

Job Responsibilities

• Answer customer inquiries and provide accurate information

• Handle customer complaints and provide solutions

• Maintain a positive attitude and remain professional in stressful situations

• Multi-task and handle multiple calls at once

• Follow up with customers to ensure their satisfaction

• Record customer interactions and details of inquiries

• Update customer information in the customer service database

• Adhere to all relevant regulations and laws