Front Desk Supervisor Courtyard By Marriott Jobs in Washington

Innovators - we are a lifestyle hotel management company that is constantly evolving. We are open minded individuals who embrace change.

Collaborate upwards, downwards, and laterally, looking forward and strategically planning the guest experience from beginning to end.

You’ll have experience in coaching, mentoring, and teambuilding.

You’ll have in-depth knowledge of the local neighborhood and city.

Passionate - about hospitality and fostering an environment where associates will thrive.

Culture driven - dedicated to respect, teamwork, an entrepreneurial spirit, and the drive to succeed.

Anticipate guests needs, respond promptly, and acknowledge all guests, however busy and whatever time of day.

Match the bucket check to in-house guest ledger report, report discrepancies to Manager.

Minimum of 1-year front office or guest service experience in hotel.

Moderate to advanced computer skills.

Exceptional Customer Service skills in person and over the phone.

Excellent communication skills, both written and verbal.

Providing coaching and counseling for team and individual development

Training new and existing concierges

Maintaining current concierge service levels and implementing new services as needed

Coordinating with office and maintenance teams to communicate with residents

Growth based on achievement and promotion from within.

A 20% discount on our incredible apartment homes.

Two years hotel front desk experience preferred.

Knowledge of front office operations, including ability to plan, organize and direct front desk staff.

Have prior cash handling experience.

Responsible for all aspects of registering guests into the hotel upon arrival and checking guests out of hotel following prescribed procedures.

Assist in administering policies established for communication between front desk staff, guests and hotel.

Respond to all inquiries pertaining to hotel policies and services, including requests and complaints.