Front Desk Supervisor Courtyard By Marriott Jobs in Arkansas

Be knowledgeable of emergency procedures and Hotel policies

Hotel experience is a plus but NOT REQUIRED

Maintain a warm, welcoming and professional demeanor while interacting with all guests

Check guests in and out, ensuring proper payment is received, special requests are noted & fulfilled, and accurate information is recorded

Answer the telephone in a professional manner

Follow procedures on posting charges and settling guest accounts

Must have previous Short-term/vacation rental industry experience, property management and/or OTA experience

Demonstrated ability of strong project management and organizational skills with a service mindset

Understanding of revenue management and distribution channels within the Short-term/vacation rental space

Manages HMC/ Connectivity Provider relationships in the initial period before they are handed over to Account Management.

Manages the flow of questions from HMCs/ Connectivity Providers and other partners, directing questions and escalations to the Director, Business Development.

Manages time effectively and conducts activities in an organized manner.

The ability to input and access information in the property management system and/or points-of-sale system Ideal Skills & Qualities:

You will anticipate guests' needs, respond promptly and acknowledge all guests in a timely manner.

You will train with and learn Food and Beverage operations to fill in as needed. Requirements:

Previous experience working as a front desk agent or in a similar role

Experience working at a hotel establishment (highly desired)

Great verbal and written communication skills