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Front Desk And Call Center Agent Jobs in Utah

Reservations Specialist | Call Center Front Desk Agent
By TRAVELING TEAMS, Inc. At Bingham Farms, MI, United States
Previous customer service experience preferred.
Excellent verbal communication skills required.
Excellent computer and typing skills are required. Excel and Word proficiency desired.
Phenomenal listening and comprehension skills required.
Refer a Friend and get Paid!
Answer incoming calls to assist with reservations, confirmations, room need requests, and questions.
Front Desk Specialist, University Counseling Center
By University of Utah At , Salt Lake City, 84112, Ut $18.20 - $20.00 an hour
one year of education can be substituted for two years of related work experience
Manages the client check-in process.
Physical Requirements and Level of Frequency that may be required
$18.20 - $20.00/hour including an excellent benefits package.
14.2% employer retirement contribution in addition to employee contributions (automatic and immediately vested)
Paid parental leave (in addition to FMLA)

Are you looking for an exciting opportunity to work in a fast-paced environment? We are looking for a Front Desk and Call Center Agent to join our team! As a Front Desk and Call Center Agent, you will be responsible for providing excellent customer service to our clients, answering incoming calls, and providing information about our services. You will also be responsible for scheduling appointments, handling customer inquiries, and resolving customer complaints. If you are a motivated individual with excellent communication skills, then this is the perfect job for you!

Overview Front Desk and Call Center Agents are responsible for providing customer service and support to customers over the phone, in person, or via email. They are the first point of contact for customers and are expected to be knowledgeable about the company’s products and services. They must be able to handle customer inquiries, complaints, and requests in a professional and courteous manner. Detailed Job Description Front Desk and Call Center Agents are responsible for providing customer service and support to customers over the phone, in person, or via email. They are the first point of contact for customers and are expected to be knowledgeable about the company’s products and services. They must be able to handle customer inquiries, complaints, and requests in a professional and courteous manner. They must also be able to provide accurate information and solutions to customers in a timely manner. Front Desk and Call Center Agents must be able to multitask and handle multiple customer inquiries at once. They must be able to work independently and as part of a team. They must also be able to work in a fast-paced environment and be able to adapt to changing customer needs. Job Skills Required
• Excellent customer service and communication skills
• Ability to multitask and handle multiple customer inquiries
• Ability to work independently and as part of a team
• Knowledge of company products and services
• Ability to provide accurate information and solutions to customers
• Ability to work in a fast-paced environment
• Ability to adapt to changing customer needs
Job Qualifications
• High school diploma or equivalent
• Previous customer service experience
• Knowledge of customer service software and systems
• Knowledge of Microsoft Office Suite
Job Knowledge
• Knowledge of customer service principles and practices
• Knowledge of customer service software and systems
• Knowledge of Microsoft Office Suite
Job Experience
• Previous customer service experience
• Previous experience in a call center or front desk environment
Job Responsibilities
• Answer customer inquiries and requests over the phone, in person, or via email
• Provide accurate information and solutions to customers in a timely manner
• Handle customer complaints and requests in a professional and courteous manner
• Maintain customer records and update customer information as needed
• Monitor customer feedback and provide feedback to management
• Assist with other customer service related tasks as needed