Front Desk Agents Jobs in Montana , Employment

Are you a people person? Do you have a passion for providing exceptional customer service? We are looking for a Front Desk Agent to join our team and provide outstanding service to our guests!

Front Desk Agents are responsible for providing excellent customer service to guests of a hotel or other lodging facility. They are the first point of contact for guests and are responsible for checking guests in and out, answering questions, providing information, and resolving any issues that may arise.

What is Front Desk Agents Job Skills Required?

• Excellent customer service skills

• Knowledge of hotel policies and procedures

• Ability to multitask

• Good communication skills

• Computer literacy

• Ability to work in a fast-paced environment

What is Front Desk Agents Job Qualifications?

• High school diploma or equivalent

• Previous experience in a customer service role

• Knowledge of hotel software systems

• Ability to work flexible hours

What is Front Desk Agents Job Knowledge?

• Knowledge of hotel policies and procedures

• Knowledge of customer service principles and practices

• Knowledge of local area attractions and services

What is Front Desk Agents Job Experience?

• Previous experience in a customer service role

• Previous experience in a hotel or hospitality setting

What is Front Desk Agents Job Responsibilities?

• Greet and welcome guests upon arrival

• Answer guest inquiries and provide information about the hotel and local area

• Process guest check-ins and check-outs

• Handle guest complaints and resolve issues

• Process payments and maintain accurate records

• Ensure all areas of the hotel