Director Of Fraud Investigation
By SoFi At Claymont, DE, United States
Drive process change management, leveraging data to drive insights and improvement by partnering with Operations analytics.
Partner with workforce management to balance cost and capacity to meet established SLAs.
Identify opportunities to reduce fraud risk while delivering better Member experience.
10+ years of relevant fraud or financial crime operations experience managing multiple teams in a large or super regional Financial Institutions.
Investment Securities Fraud experience is a plus.
Lead and coach investigators on productivity while driving accountability and efficacy.