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Director Of Fraud Investigation
Company | SoFi |
Address | Claymont, DE, United States |
Employment type | FULL_TIME |
Salary | |
Category | Financial Services |
Expires | 2023-10-01 |
Posted at | 8 months ago |
Employee Applicant Privacy Notice
- Identify opportunities to reduce fraud risk while delivering better Member experience.
- Partnering with Quality Assurance teams to independently validate high-quality delivery.
- Partner with workforce management to balance cost and capacity to meet established SLAs.
- Develop and implement training across Investigation to ensure delivery of consistent high-quality products.
- Develop and implement SOPs for new processes.
- Lead and coach investigators on productivity while driving accountability and efficacy.
- Support Legal and complaints on referral cases.
- Drive process change management, leveraging data to drive insights and improvement by partnering with Operations analytics.
- Provide feedback to the policy team on emerging fraud patterns, validate identified exposure points either through message board or escalation.
- Identify opportunity for financial recovery through other financial institutions or law enforcement.
- Risk Controllership… Independently review and challenge material estimates and/or the processes that provide estimates used in managing the process and capacity.
- Drive Performance Outcomes… Design effective controls that ensure operational risks are proactively identified and escalated, actively managed, clearly quantified and measured to drive accountability.
- Be a Fraud Prevention Investigation SME… Serve as a subject matter expert for Fraud Prevention Investigation – including process, processes, controls, and KPIs. Optimal team performance and ensure Member Security is maintained across fraud
- Members are our Passion… ensure our SoFi members are protected from fraud at every touchpoint while enabling minimal friction throughout their journey. Opening our doors the widest implores creative solutions to managing the inherent risk but also allows serving as many members as possible.
- Teamwork is Job 1… daily critical collaboration is necessary with Investigators, BSA, Fraud Prevention Policy, Operations Control, and Engineering Product Design. This is the conduit to execution of our Fraud Investigation Strategies and a critical feedback loop balance risk with member experience.
- Data Driven… Collaborate with Workforce management, Operations Analytics and Risk Infrastructure to help architect the future of fraud investigation with analytically based assessment and deployment capabilities.
- Innovate… we need you to bring your brightest ideas to build best-in-class investigation processes across SoFi’s wide suite of products.
- Challenge Status Quo… constantly evaluate the adequacy of operational procedure and put in place a process to optimize cost, member experience, and team morale; re-evaluate technological infrastructure to continuously optimize the member experience.
- 10+ years of relevant fraud or financial crime operations experience managing multiple teams in a large or super regional Financial Institutions.
- Investment Securities Fraud experience is a plus.
- Strongly Preferred: Extensive work in Fraud Investigation operations and use data to drive operational excellence.
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