Fraud Investigation Specialist Jobs in Florida

Drive process change management, leveraging data to drive insights and improvement by partnering with Operations analytics.

Partner with workforce management to balance cost and capacity to meet established SLAs.

Identify opportunities to reduce fraud risk while delivering better Member experience.

10+ years of relevant fraud or financial crime operations experience managing multiple teams in a large or super regional Financial Institutions.

Investment Securities Fraud experience is a plus.

Lead and coach investigators on productivity while driving accountability and efficacy.

Advocate for our customers when they experience fraud, provide education and support

1+ year of fraud, customer service related experience; or equivalent combination of education and experience

Nordstrom is able to offer remote employment for this position in:

Detect fraud and deliver top-notch experience for our customers

1+ year of call center experience preferred

Ability to handle a high volume of calls with detail and accuracy, while delivering excellent customer experience

Minimum 1-3 years of experience in related field

Monitor and respond to a fraud issues mailbox.

Investigate reports of suspicious online activity surfaced by Office Depo associates in stores, warehouses, call centers and corporate office.

Run reports to identify fraud that may have passed the company’s online fraud mitigation tools.

Answer phones from customers on orders that need additional validation to ensure they are legitimate.

High School diploma or equivalent edu preferred

Conduct investigations of potential waste, abuse, and fraud

Document activity on each case and refer issues to the appropriate party

Perform data mining and analysis to detect aberrancies and outliers in claims

Develop new queries and reports to detect potential waste, abuse, and fraud

Provide case updates on progress of investigations and coordinate with Health Plans on recommendations and further actions and/or resolutions

Assist with complex allegations of healthcare fraud