Founding Csm Jobs

4+ years of relevant Customer Success Management at a SaaS technology company

Experience with logic, especially if/then type flows, filtering, sorting, etc.

Set and manage customer expectations appropriately

Advanced Excel experience (can write and use logical functions)

Advanced knowledge of CRM Architecture

Experience managing and maintaining 50+ accounts

Adopt a data-driven approach in the management of your portfolio

Manage a portfolio of new and existing clients from onboarding to renewal

Collaborate closely with the Sales and Customer Experience teams on a day-to-day basis

Report your client portfolio health and risk in Salesforce and to your manager

At least 2 years of relevant work experience in CSM or Digital Marketing

Strong ability to understand, manage and drive customers' needs and marketing strategy

Own the customer feedback loop around our product, offering suggestions on how to improve and expand the capabilities of our AI.

Joining SellScale offers numerous benefits and opportunities, including:

Dissect and manage the outbound pipelines for all clients

Stay up-to-date with the latest advancements in AI and sales technology, bringing innovative ideas to the table to enhance SellScale's offerings

Experience:1-3 years in customer success; previous experience in operations/sales/consulting a bonus

ChatGPT experience:Experience writing with ChatGPT to get it to do what you want.