Fan Services Coordinator Jobs

Develop strategies for creating memorable and immersive brand experiences that drive fan loyalty and engagement.

Lead initiatives to connect with diverse communities and create a sense of belonging through curated experiences.

Lead and further develop student talent programs, such as College Ambassadors, to expand brand reach within educational institutions.

Bachelor’s degree in marketing, Communications, or military or equivalent work experience preferred.

1-3 years of experience in event planning and influencer marketing campaign creation.

Proven success in developing engaging brand experiences for fans and consumers.

Have excellent time management skills with the ability to work effectively across departments and teams

Manage timelines for content delivery and distribution across other departments and Clubs

Experience with Excel and PowerPoint

Experience with customer-facing engagement initiatives

Have strong written and verbal communication (including editing) skills

Experience and familiarity working with social media data

Excellent project management and organizational skills, managing multiple events and multiple organizational outreach efforts at once.

Experience working in community outreach including comfortability in-person and over the phone; D.C. community experience preferred.

Outstanding interpersonal, written, and verbal communication skills; ability to model the values of Monumental in the community.

Excellent analytics skills, tracking and analyzing usage rates.

You will provide first-class customer service and value for our fans.

You will champion a double-bottom line that engages, unifies, and gives back to the community we serve.

Assist in hiring, training and management of call center seasonal staff.

Excellent verbal, written, and interpersonal communication skills required, with excellent organizational, planning abilities

Train and manage Quality Control Teams and Guest Service Booth Staff.

Manage Guest Services Booths as well as Designated Driver and First Game certificate programs.

Perform other functions and activities as directed by the Assistant Director, Fan Experience.

Previous Guest Services experience preferred