Client Service Officer - Associate
By Deutsche Bank At , Jacksonville, 32256
Analytical and problem-solving skills. Ability to take full ownership of client issues across the Cash Management organization
A deep understanding of global and local Brazil Cash Management and associated products
A hybrid working model, allowing for in-office / work from home flexibility, generous vacation, personal and volunteer days
Competitive compensation packages including health and wellbeing benefits, retirement savings plans, parental leave, and family building benefits
Educational resources, matching gift, and volunteer programs
Customer service orientation and attitude with an ability to manage client expectations. A proven track record in customer service

Are you looking for an exciting opportunity to use your customer service skills in a fast-paced, executive-level environment? We are looking for an experienced Executive Client Service Associate to join our team and provide exceptional customer service to our high-profile clients. If you have a passion for delivering exceptional customer service and thrive in a fast-paced environment, this could be the perfect job for you!

Overview The Executive Client Service Associate is a customer service professional who provides support to executive-level clients. They are responsible for responding to inquiries, resolving customer issues, and providing a high level of customer service. They must have excellent communication and problem-solving skills, as well as the ability to work independently and as part of a team. Detailed Job Description The Executive Client Service Associate is responsible for providing a high level of customer service to executive-level clients. They must be able to respond to inquiries in a timely and professional manner, and must be able to resolve customer issues quickly and efficiently. They must be able to work independently and as part of a team, and must be able to manage multiple tasks and prioritize work. They must also be able to maintain a positive attitude and provide a high level of customer service. Job Skills Required
• Excellent communication skills
• Strong problem-solving skills
• Ability to work independently and as part of a team
• Ability to manage multiple tasks and prioritize work
• Positive attitude
• Ability to provide a high level of customer service
Job Qualifications
• Bachelor’s degree in business, customer service, or related field
• At least two years of customer service experience
• Knowledge of customer service principles and practices
• Knowledge of Microsoft Office Suite
• Knowledge of customer relationship management (CRM) software
Job Knowledge
• Knowledge of customer service principles and practices
• Knowledge of Microsoft Office Suite
• Knowledge of customer relationship management (CRM) software
Job Experience
• At least two years of customer service experience
Job Responsibilities
• Respond to customer inquiries in a timely and professional manner
• Resolve customer issues quickly and efficiently
• Maintain a positive attitude and provide a high level of customer service
• Work independently and as part of a team
• Manage multiple tasks and prioritize work