Client Service Officer - Associate

Job Title Client Service Officer

Corporate Title Associate

Location Jacksonville, FL

Overview

The Client Service Officer is dedicated to delivering an excellent client service experience, striving to enhance existing relationships through improved service and developing a service model and reputation that attracts new clients. You will be required to manage a portfolio of Brazilian Cash Management Clients with overall responsibility for ensuring top level servicing of their day-to-day Cash Management needs. You will be required to help Deutsche Bank customers when they have difficulties using Deutsche Bank electronic banking website.

What We Offer You

• A diverse and inclusive environment that embraces change, innovation, and collaboration
• Employee Resource Groups support an inclusive workplace for everyone and promote community engagement
• Competitive compensation packages including health and wellbeing benefits, retirement savings plans, parental leave, and family building benefits
• A hybrid working model, allowing for in-office / work from home flexibility, generous vacation, personal and volunteer days
• Educational resources, matching gift, and volunteer programs

What You’ll Do

• Develop client service plans for recently implemented and existing Brazilian cash management clients. Contact with internal clients and other branches. Maintain global Action Item Lists on service requests and perform proactive follow-up on client issues
• Engage cross regional partners regularly to ensure our client’s needs are met. Act as an escalation contact for assigned client portfolio
• Provide technical support for D Deutsche Bank’s corporate business clients who uses the electronic banking website. Provide Client Trainings on Deutsche Bank Website Platform (Products and Functions)
• Support country specific local products in Brazil. First point of contact for Brazil clients, responsible for redirecting queries to the relevant departments and following up to ensure closure of the client issue
• Investigate Set-up and payment, statements and collection issues. File format validation for payments and collections. Connectivity support (H2H, quick connector, etc). Password issuance, smartcard administration and user maintenance in Deutsche Bank Portals; Identify system enhancements and initiate changes requests for future releases. Establishing and improving workflows and procedures across Deutsche Bank locations

Skills You’ll Need

• Willingness to work according to Brazilian Calendar
• Ability to encourage and persuade colleagues in key internal business partner teams around the global Deutsche Bank infrastructure to obtain specific, accurate and timely answers/solutions for clients
• Fluency in English and Brazilian Portuguese (verbal and written)
• Analytical and problem-solving skills. Ability to take full ownership of client issues across the Cash Management organization
• A deep understanding of global and local Brazil Cash Management and associated products

Skills That Will Help You Excel

• Customer service orientation and attitude with an ability to manage client expectations. A proven track record in customer service
• Ability to work under pressure, organize and set priorities to meet deadlines whilst remaining responsive, calm, and attentive to client needs
• Flexibility and willingness to work autonomously within set competencies when circumstances require

Expectations

It is the Bank’s expectation that employees hired into this role will work in the Jacksonville office in accordance with the Bank’s hybrid working model.

Deutsche Bank provides reasonable accommodations to candidates and employees with a substantiated need based on disability and/or religion.

Deutsche Bank Values & Diversity

We believe talent is found in all cultures, countries, races, ethnicities, genders, sexual orientations, disabilities, beliefs, generations, backgrounds, and experiences. We pursue a working environment where everyone can be authentic and feel a sense of belonging.

We are an Equal Opportunity Employer - Veterans/Disabled and other protected categories.

Click these links to view the following notices: EEO is the Law poster and supplement ; Employee Rights and Responsibilities under the Family and Medical Leave Act ; Employee Polygraph Protection Act and Pay Transparency Nondiscrimination Provision

Learn more about your life at DB through the eyes of our current employees: https://careers.db.com/life

The California Consumer Privacy Act outlines how companies can use personal information. If you are interested in receiving a copy of Deutsche Bank’s California Privacy Notice please email [email protected] .

Deutsche Bank Benefits

At Deutsche Bank, we recognize that our benefit programs have a profound impact on our colleagues. That’s why we are focused on providing benefits and perks that enable our colleagues to live authentically and be their whole selves, at every stage of life. We provide access to physical, emotional, and financial wellness benefits that allow our colleagues to stay financially secure and strike balance between work and home. Click here to learn more!

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Our values define the working environment we strive to create – diverse, supportive and welcoming of different views. We embrace a culture reflecting a variety of perspectives, insights and backgrounds to drive innovation. We build talented and diverse teams to drive business results and encourage our people to develop to their full potential. Talk to us about flexible work arrangements and other initiatives we offer.
We promote good working relationships and encourage high standards of conduct and work performance. We welcome applications from talented people from all cultures, countries, races, genders, sexual orientations, disabilities, beliefs and generations and are committed to providing a working environment free from harassment, discrimination and retaliation.

Visit Inside Deutsche Bank to discover more about the culture of Deutsche Bank including Diversity, Equity & Inclusion, Leadership, Learning, Future of Work and more besides.



We are an Equal Opportunity Employer - Veterans/Disabled and other protected categories. Click these links to view the following notices: "EEO is the Law poster" and supplement ; Employee Rights and Responsibilities under the Family and Medical Leave Act ; Employee Polygraph Protection Act and Pay Transparency Nondiscrimination Provision .