Entry Level Client Support Representative Jobs

High school diploma or general education degree (GED); or a minimum of six months customer service, marketing or related experience

Superior organizational skills - able to manage multiple priorities simultaneously

with the opportunity to train into management.

Work directly with the Operational Manager in project coordination and team development

Provide onsite and in-field services to Clients including sales, promotional services, and customer service on products offered

Trained to successfully run an operation for our major sectors and create logistics for our direct marketing campaigns

Collaborate with management staff to set goals

Establish, manage and grow relationships with various prospective external clients

Educate the economic and health benefits of community solar energy initiatives on our local communities

People person with exceptional verbal communication skills

Hands on startup experience in clean energy

Effectively communicate the value of community solar directly to potential new clients

This is a remote position based on Eastern Time. Talkspace Headquarters is located in NYC*

Contribute to the improvement of our department by suggesting updates to departmental knowledge resources (internal knowledge base, correspondence templates)

2+ years experience in a contact center delivering email, chat, and phone support.

You have previous experience in the tele-health, tele-therapy, medical insurance industries.

You posses excellent written and verbal communication skills.

You work independently as this is a remote team, and can maintain consistent communication with Supervisor.

Build imperishable relationships with customers with interpersonal skills and overall personability

Answer questions regarding services and expand on the benefits of our brand vs. competitors

0-2 years of experience in a customer-centric role is preferred

Aptitude for taking on multiple responsibilities with versatility

Interact with potential consumers by educating them on products and services our clients provide

Participate in regular meetings with the Client Support Specialist team to construct strategies for achieving customer acquisition standards and sales goals

Build imperishable relationships with customers with interpersonal skills and emotional intelligence

Answer questions regarding services and expand on the benefits of our brand vs. competitors

0-2 years of experience in a customer-centric role is preferred

Aptitude for taking on multiple responsibilities with versatility

Interact with potential consumers by educating them on products and services our clients provide

Participate in regular meetings with the Client Support Specialist team to construct strategies for achieving customer acquisition standards and sales goals

Impeccable time management and attention to detail

High-caliber communication skills, both written and verbal

1-2 years of experience in customer service, customer support, or sales is desirable.

Initiate contact with potential new customers, educating them on client products and services

Negotiate sales converting inquiries into accounts with high closing rates and low cancelations

Maintain attention to detail on account follow-up and client onboarding

The products and services available

Account activation, delivery methods, and installation details

Proper compliance procedures and handling of confidential customer information

Accurately complete, send, and file product and service order forms in accordance with our privacy and confidentiality guidelines

Work with fellow team members within the customer service department to set attainable customer outreach and acquisition targets

Enforce our values and exemplify them through every interaction between you and a customer, fellow team member, and client

Build imperishable relationships with customers with interpersonal skills and overall personability

Answer questions regarding services and expand on the benefits of our brand vs. competitors

0-2 years of experience in a customer-centric role is preferred

Aptitude for taking on multiple responsibilities with versatility

Interact with potential consumers by educating them on products and services our clients provide

Participate in regular meetings with the Client Support Specialist team to construct strategies for achieving customer acquisition standards and sales goals

Utilize analytical and creative problem solving skills to resolve issues in a timely manner

Responsibilities of a Client Rep:

Represent our clients in a professional, and exciting manor in a multitude of settings

Learn all client goals, build relationships and help consumers meet needs

Develop and implement new training material

Become familiar with HR and hiring processes

Build imperishable relationships with customers with interpersonal skills and overall personability

Answer questions regarding services and expand on the benefits of our brand vs. competitors

0-2 years of experience in a customer-centric role is preferred

Aptitude for taking on multiple responsibilities with versatility

Interact with potential consumers by educating them on products and services our clients provide

Participate in regular meetings with the Client Support Specialist team to construct strategies for achieving customer acquisition standards and sales goals

At least three years of administrative and/or data entry experience

Excellent verbal and written communication skills, including proof-reading, syntax and grammar

401(k) with a company match, education tuition reimbursement and more

Typing speed of at least 35 WPM with 90% accuracy

Ability to follow direction and process guidelines

Self-motivation and ability to stay focused in the middle of distraction

Minimum of one (1) year prior call center or related experience

Excellent written and oral communication skills

Strong organizational skills and problem-solving ability

Knowledge of training concepts, best practices, and industry standards

Employees can expect a robust benefits package, including health and dental, generous paid time off and 401(k) with company match

Robust Employee Assistance Program through TotalCare offering free counselling 24/7/365, plus financial counselling, legal guidance, adoption assistance services and much more!

Gain a thorough knowledge of the company’s value proposition and the market they operate in

Use strong communication skills to engage with prospects through outreach methods such as email, phone calls, and online channels

You have excellent written and verbal communication skills

$65,000 total compensation when on-track earnings are met

Generous bonus and incentive schemes to reward hard work!

Fun company nights out and events to celebrate your success