Client Support Representative Jobs

Slingshot by WorkWave is looking for a highly motivated Client Support Representative to join our already robust Client Support team. We are the first point of contact to our customers; providing assistance on issues such as form updates, general account questions, and profile changes.

Why work for WorkWave? WorkWave is unique in that it has a large, established base of loyal customers but also has enormous growth opportunities in multiple areas. We are transforming the field service industry, one customer at a time, by building intuitive, best in class cloud-based software, mobile apps and high-value services that solve key pain points our customers face every day, allowing them to save money, save time and improve customer service levels, all at the same time.

WHAT YOU'LL DO:

• De-escalate calls by maintaining professional composure
• Provide appropriate solutions and alternatives, while following up to ensure resolution
• Process customer accounts and file documents
• Provide support and assistance to Slingshot’s clients as well as our operations teams
• Attend weekly team meetings to discuss client trends and issues

WHAT YOU'LL BRING:

• Knowledge of training concepts, best practices, and industry standards
• Ability to be proactive, self-motivated, self-directed, flexible, adaptable and work in a fast-paced environment
• Ability to organize daily activities
• Demonstrated commitment to excellent customer service
• Prior Salesforce knowledge
• Excellent written and oral communication skills
• Strong organizational skills and problem-solving ability
• Minimum of one (1) year prior call center or related experience
• Ability to meet deadlines and prioritize multiple projects with a high level of effectiveness
• NICE TO HAVE:
• WHAT YOU'LL NEED:

A GLOBAL COMPANY WITH A LOCAL PRESENCE:

• Whether you work remotely or take advantage of one of our offices, you’ll find a community of WorkWavers that value diversity, and care deeply about our products, clients, our communities and each other
• We have employees in over 30 states, 7 countries and many regional offices - each with their own set of perks and opportunities to give back to the local community
• We know that there are benefits of being in the office and working from home. WorkWave promotes a healthy work/life balance and provides employees with the flexibility of collaborating in the office or the option to work virtually if desired

LOVE WHAT YOU DO, NO MATTER WHERE YOU DO IT:

• We work hard but play hard too...need a break? When in the office kick back in our common area, play a game of arcade basketball, video games in our game rooms or face off in a ping pong match
• With everything you could find in a great downtown -- from restaurants and retail to art and culture the Bell Works “Metroburb” is a microcosm of innovation, possibility, and inspiration and WorkWave is proud to be a part of it
• Our HQ is based at our state of the art home office in the historic Bell Works complex located in Holmdel Township, New Jersey
• Pharmacy, urgent care, bank, restaurants, florist, gym, dentist, outdoor patio bar and weekly farmers market all conveniently located on the first floor - making running errands on a break a breeze

WORKING REMOTE?

• Great! Our teams are well versed at working collaboratively in a fully virtual environment. We keep our offices available to all to use when working remotely isn’t feasible, or to help with cross training, team building and/or brainstorming

RELAX, WE'VE GOT YOU COVERED:

• Employees can expect a robust benefits package, including health and dental, generous paid time off and 401(k) with company match

AND BEYOND...

• Floating time off for holidays and/or your birthday
• 24/7 access to virtual medical care with Teledoc
• Opportunities to participate in charitable events and give back to the community
• Quarterly awards based on peer nominations
• Robust Employee Assistance Program through TotalCare offering free counselling 24/7/365, plus financial counselling, legal guidance, adoption assistance services and much more!
• Tuition reimbursement
• Regional discounts and perks

GROW WITH US:

• Encouraging our employees that already have an intimate knowledge of and passion for our products to apply for other roles within our walls just makes sense!
• We understand the impact of attracting and keeping top talent and reward intellectual curiosity and a thirst for personal and professional growth
• Our employees have access to extensive video libraries for soft skill and role specific training available 24/7 and live trainings are provided throughout the year

JOIN OUR WINNING TEAM!

• WorkWave has been recognized with multiple awards for its outstanding products, growth and culture, including the Inc. 5000, SaaS Award, IT World Awards, Globe Awards, Silver Stevie Award for Employer of the Year, and Best Place to Work Inc. Magazine
• Recently named one of The Software Report's 3rd annual list of the Top 100 Software Companies of 2022 (worldwide!)
• 10 Time winner of Best Place to Work in New Jersey by NJBiz!

We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status:

Don't meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification.

At WorkWave, we are dedicated to building a diverse, inclusive and authentic workplace, so if you feel like you could make a great impact in this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway.

You may just be the right candidate for this or other roles!WorkWave supports salary transparency, however please note that salary estimates provided by websites (LinkedIn, Glassdoor, etc.) and not by WorkWave may not accurately reflect the actual salary range for the position.