Employment Retention Specialist Jobs in Georgia

Use Retention team only save offers and escalation procedures to prevent customers from disconnecting.

Prior Consumer DCRIS, CAMS, and Wincare experience is preferred, but not required.

Excellent verbal and written communication skills

Possess strong organizational skills with the ability to multi-task, prioritize daily tasks, and perform successfully in a fast-paced environment

Be the voice of the customer and a customer advocate to the leadership team

Log the customers reasons for calling and resolution taken using our Retention Recommender.