Employee Experience Partner Jobs in New York

Vendor Management: Collaborate with BPO service providers to ensure adherence to contracts, service level agreements, and continuous improvement initiatives.

Experience in Lean/Six Sigma Process Excellence methodology, Green Belt Certification optimal

Strong knowledge of tooling, IT and infrastructure requirements within the BPO industry and how to best optimize technology

Budgeting and Cost Control: Develop and manage budgets for BPO operations, monitoring expenses and optimizing resources to maintain cost-effectiveness.

7-10 years of relevant experience in a Business Process Outsourcing (BPO) or other relevant environment at a leadership level

Relevant start-up, technology, and contact center experience

Manage investigations from start to finish, including intake meetings, background research, investigative interviews, and debrief meetings.

Minimum of 7-8 years of experience in a true HR-role, preferably as a Generalist or Business Partner.

Experience in employee relations, investigations, employment law, and disciplinary actions.

Working knowledge of federal, state and local laws that govern employment policies and practices.

Outstanding communication skills – verbal & written.

Strong knowledge of local, state, and federal labor laws.

Minimum 4 years of related experience

Strong written and verbal communications skills, including interpersonal and presentation skills.

Previous experience in planning and delivering strategic campaigns, events, and projects.

Knowledgeable about Social Media platforms and best practices

Strong organization, multi-tasking, and problem-solving skills and the ability to work well under pressure and meet demanding deadlines.

· Identify industry-leading initiatives/best practices that increase the overall employee experience.